Scratched watch face

My series 5 stainless steel watch is only 2 weeks old and under a bright light noticed a scratch right across the face of the watch. I have been super careful with the watch . Haven’t knocked it, scraped it or bashed it on anything. I thought the sapphire glass was meant to be tuff? I have another watch (not apple) that I have had for 10 years and it doesn’t have a scratch on it. Could the scratch have been there before I brought it and haven’t noticed it before because haven’t looked that closely? Has anyone else experienced scratches only after 2 weeks of use?

Apple Watch

Posted on Oct 11, 2019 10:38 PM

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Posted on Aug 16, 2020 7:20 PM

A lot of you are posting pictures of the aluminum model. Those don’t have sapphire, they have Ion-X Glass. It is not scratch resistant. If it seems to be scratching easier than an older aluminum model that you own/owned, perhaps something has changed, who knows.


To the OP and others who have stainless steel models scratching, are you absolutely sure it isn’t just the oleophobic coating? It scratches easily, but can be polished off. There are lots of posts about it on the internet. I’ve had the same happen to me with a couple, it always rubs off eventually. They should just leave that crap off from the get-go.. it’s pointless to use.

61 replies

Dec 17, 2019 2:40 PM in response to MVCanada

Bought the stainless watch about a month ago. Already it has a similar fine scratch on the screen

despite only everyday normal use. Didn't drop it or anything else unusual. I

have had a Swiss watch with a sapphire screen for 30+ years and NO scratches,

so the Apple sapphire seems to be considerably less durable. I bought the

stainless version specifically for this reason, so pretty disappointing. Apple support seems to just shrug their shoulders and say take it to the store. Guy in the store says, "It's scratch resistant, not scratch proof." Well, based on it what I am reading here and seeing myself, it is not as scratch resistant as typical watch sapphire crystals. I really wonder if these are defective in some way.

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Scratched watch face

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