Scratched watch face

My series 5 stainless steel watch is only 2 weeks old and under a bright light noticed a scratch right across the face of the watch. I have been super careful with the watch . Haven’t knocked it, scraped it or bashed it on anything. I thought the sapphire glass was meant to be tuff? I have another watch (not apple) that I have had for 10 years and it doesn’t have a scratch on it. Could the scratch have been there before I brought it and haven’t noticed it before because haven’t looked that closely? Has anyone else experienced scratches only after 2 weeks of use?

Apple Watch

Posted on Oct 11, 2019 10:38 PM

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Posted on Aug 16, 2020 7:20 PM

A lot of you are posting pictures of the aluminum model. Those don’t have sapphire, they have Ion-X Glass. It is not scratch resistant. If it seems to be scratching easier than an older aluminum model that you own/owned, perhaps something has changed, who knows.


To the OP and others who have stainless steel models scratching, are you absolutely sure it isn’t just the oleophobic coating? It scratches easily, but can be polished off. There are lots of posts about it on the internet. I’ve had the same happen to me with a couple, it always rubs off eventually. They should just leave that crap off from the get-go.. it’s pointless to use.

61 replies

Nov 5, 2019 8:19 AM in response to 24smn

Same thing is happening with my apple watch. It's brand new, titanium, always really careful with it but there's this weird spider web thin scratches appearing all over the screen. I have my iPhone XS Max for a long time now, no scratches but the apple watch, for some unknown reason there's scratch showing up. I wear a jacket to work and it's soft. Is this a defect of the screen? It's really bizarre.

Dec 20, 2019 4:22 PM in response to MVCanada

Inhave the same problem. Got a titanium version 3 weeks ago and i have same scratches as MVCanada, on the right side of my screen display.

what is wrong with this glass? On my apple watch series 2 i’ve never seen a single scratch, and i had that watch for almost 4 years, and here, in 3 weeks inhave multiple scratches.

even my wife, on her apple watch series 3 sport doesn’t have scratches like i do, and she owns that watch for more than a year.

i think Apple lied to us when they’ve said that the glass is sapphire, or the quality of sapphire is the “cheapest saphire like never before”

unfortunatley, the quality of the picture doesn’t show all of the scratches, and inam certain that the scratches come from the shirts that i weared, so that glass is verry sensible.

i mention that i never accident my watch, i was verry carefull with it.


Feb 18, 2020 2:16 PM in response to 24smn

i have watches with sapphire crystals and they don’t scratch in everyday use. My Apple Watch series 5 scratched within months of ordinary use. The display isn’t sapphire crystal. Here’s a picture of the watch face. I wiped it with a cleaning cloth I use for my eyeglasses so the smudges are actually scratches.


The description on the website says “ceramic and sapphire crystal back” . it doesn’t seem to make the same claims about the face.


Jul 25, 2020 2:17 PM in response to murray60

There is no “good” explanation, just excuses. It may be sapphire, but it sure scratches a lot more easily than the sapphire used on better “regular” watches, for reasons unexplained—either It is an inferior version of sapphire or there is a coating that scratches. What is the point of advertising “sapphire” if it scratches easily? The only reason I bought the stainless version was because of the perception that it would be more scratch resistant. It is not, and it is heavier to wear and more expensive. Not worth the extra $ in my opinion. I still like the watch, but feel mislead about the quality of the glass.

Aug 18, 2020 12:41 PM in response to Tristan Block

That may be true. I don’t see other responses, but in my opinion, aluminum or not, Apple has a responsibility to ensure their $500 watches are durable. I think the quality has fallen significantly since my first Apple Watch purchase. Admittedly, they have upgraded software and the hardware that powers it.

If we’re supposed to find shear enjoyment from Apple products, then shouldn’t they live up to Apple’s hype?

Dec 22, 2020 12:11 PM in response to timfromwhaplode

I don't think Apple is using sapphire glass exclusively but instead some short of blend that contains a fair amount of sapphire glass in it. Also, these watches have an oleophobic coating that is prone to micro scratching. Believe it or not, I have a micro scratch on mine, even though I've used a TPU case since day 1. I am quite convinced that I've accidentally banged it on something sharp since the case has a similar shaped scratch at the exact same spot where the screen scratch is. However, this doesn't make my sorrow any less, but I ve decided to live with it. I've been worrying way too much for many years about scratches on my iPhones and I don't want to live like that anymore. Just put on a panzer glass and you'll be fine, you ll never get to see the scratch again.

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Scratched watch face

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