Entering Time Machine I see backups only back as far as 10/10/2019, 19:12. It won't allow a screenshot so I had to take a photo
TM Preferences shows
I Imagine that equates to 19:12
Terminal shows differently:
Unless I'm being particularly dense, TM can't see the backups that tmutil can see. So I am bewildered.
I'm not sure what data Catalina arrived, but I upgraded on pretty much that day
MacBook Pro with Touch Bar
Much work with my NAS vendor has led to cautious optimism. We checked many things. They have been told my by many users that there is a problem and are taking matters very seriously. It may have come down to setting the Bonjour area correctly. This is my NAS user interface. Your NAS will be different, but equivalent settings are likely to be present
These are my two key settings. The lower one was not ticked. Obviously I am using SMB.
Now it is ticked. A simple test showed that this is likely to solve the problem. I will let my standard NAS closedown and restart process happen overnight, and brief you here in the morning with success or failure. A brief test just now leaves me cautiously optimistic
I agree, but the old backups are still available and accessible on the drive and the Time Machine is now fully functional.
It's a workaround, anyway Apple did a mess with Catalina update. I'm experiencing also a problem with the trash bin, sometimes I can't move files in it ... 😶
Thank you very much ! ... after several days of trying and searching your instructions solved my problem ... all backups found again ... (TimeMachine backup on a QNAP NAS had vanished after upgrade to Catalina). Great Job !
Yours sincerely, Peter
I´m having the same problem described by others: every time I try and go into Time Machine my mail crashes so Apple must have received at least 10 reports from my computer by this time. I ran First Aid but that didn´t help. Catalina also caused another problem in mail prior to my noticing this issue: I´ve lost a lot of mail (the reason I was going to Time Machine) and the content doesn´t appear on a lot of other messages that appear to be there but are otherwise inaccessible. This has been a horrible release. I don´t really understand why they didn´t catch all these issues before if they seem to surface so rapidly once the "upgrade" is released.
Any new info or potential fixes would be greatly appreciated.
Unless you choose to do a work-around as others have above, the only other option is to wait for the software change promised to several of us by different Apple reps. The 4th beta for Catalina 10.15.2 was just released. The Apple rep I've worked with told me to contact him if I had an emergency need and he'd walk me through a temporary solution. (I haven't had the need--YET). To do that, however, you need to contact Apple, get a case number, etc.
Hello to all. It is now 19 January. I have the same problem where Mail crashes when I go into my TM and try to retrieve an email. I'm on 10.15.2 Catalina. I have just read all the thread comments.... but I wondered if there is a SIMPLE solution (other than calling Apple) to this problem, in sort of plain language... I am a little bit knowledgable but have neither the time nor the know-how to do all of these manipulations... Is there a solution on the bend? Thank you, and sorry for being so dumb!
Cielrougelesoir wrote:
Hello to all. It is now 19 January. I have the same problem where Mail crashes when I go into my TM and try to retrieve an email. I'm on 10.15.2 Catalina. I have just read all the thread comments.... but I wondered if there is a SIMPLE solution (other than calling Apple) to this problem, in sort of plain language... I am a little bit knowledgable but have neither the time nor the know-how to do all of these manipulations... Is there a solution on the bend? Thank you, and sorry for being so dumb!
Why are you averse to the obvious solution of contacting apple support. That is what they are there for Contact Support
I changed nothing, not one thing. Now, right now, Enter Time Machine can see all my backups
I have no idea. As before I'm posting to document for others and my excellent support agent
Hi
Same for me
I upgraded to Catalina on 8 October.
It is going to take us determination and patience to prove that this is a global issue. You have started on the same road I am on. We ought to achieve something!
Sorry “old baking cups” must be: "Old backups"
With all due respect. The senior Mac guy twice are often wrong.
They often wait for one of the users to come up with a solution and then come up with their own solution.
I have my doubts
My overnight test has succeeded. If you back up to a NAS this may solve your problem as well
It will do a LARGE backup. Whether it is incremental or full only the Time Machine deity knows. Mine did several large backups because Photos enjoyed itself processing the Photos library, too.
What are your settings for your NAS with the TM option. This is very important for your problem.
Time Machine Backups are present but missing
