Entering Time Machine I see backups only back as far as 10/10/2019, 19:12. It won't allow a screenshot so I had to take a photo
TM Preferences shows
I Imagine that equates to 19:12
Terminal shows differently:
Unless I'm being particularly dense, TM can't see the backups that tmutil can see. So I am bewildered.
I'm not sure what data Catalina arrived, but I upgraded on pretty much that day
MacBook Pro with Touch Bar
Much work with my NAS vendor has led to cautious optimism. We checked many things. They have been told my by many users that there is a problem and are taking matters very seriously. It may have come down to setting the Bonjour area correctly. This is my NAS user interface. Your NAS will be different, but equivalent settings are likely to be present
These are my two key settings. The lower one was not ticked. Obviously I am using SMB.
Now it is ticked. A simple test showed that this is likely to solve the problem. I will let my standard NAS closedown and restart process happen overnight, and brief you here in the morning with success or failure. A brief test just now leaves me cautiously optimistic
Cielrougelesoir wrote:
Hello to all. It is now 19 January. I have the same problem where Mail crashes when I go into my TM and try to retrieve an email. I'm on 10.15.2 Catalina. I have just read all the thread comments.... but I wondered if there is a SIMPLE solution (other than calling Apple) to this problem, in sort of plain language... I am a little bit knowledgable but have neither the time nor the know-how to do all of these manipulations... Is there a solution on the bend? Thank you, and sorry for being so dumb!
Why are you averse to the obvious solution of contacting apple support. That is what they are there for Contact Support
Oh. It's gone again!
Suddenly, after being happy I am back to perplexed. How can what was there now not be there?
So I am speaking to Support again.
The shot below is of the identical MBP we have at home. Nothing has been done to this machine. It is here as a control. The date in the shot is the date it was upgraded to Catalina and ran its first backup
KJ W wrote:
My next problem is what to do about the Reminder system - it has upgraded OK though somewhat scarily and reappeared betweeen my iMac and iPhone but my iPad won't upgrade software to OS13 so in the upgrade I've lost the wonderful integration between all my devices that originally sold me on Apple.
I'm afraid there is unlikely to be a solution for your iPad. There is a depressing inevitability that our devices reach the end of their designed life. If it cannot upgrade then it cannot be made to upgrade. There might be risky kluges available, but you are very much on for own if you choose that route. I used them to prolong the life of a very old MBP once, and I was lucky.
Have you had any luck with support today? I've got the same issue and I'm about to open a ticket but I suspect this isn't the sort of thing any agent will be able to troubleshoot over the phone. Looking at some of the beta discussions on the dev forums it seems like this was a known issue that Apple apparently decided not to address before rolling out Catalina.
I've talked to the Senior Mac guy twice. The engineers now have my diagnostic info and he's waiting for a reply. Due to my availability, he won't call back until Monday. I have an external HD and see if some of the options mentioned above work for me. Appreciate all the insights.
MikCas wrote:
With all due respect. The senior Mac guy twice are often wrong.
They often wait for one of the users to come up with a solution and then come up with their own solution.
I have my doubts
Often a wise user has a better idea even than engineering. The answer may be because the problem is in the forefront of the user's mind, whereas it is simply one facet of the engineering role.
Working with my new friend 'my' senior mac guy I am making progress, though we have not spoken for a while because he has nothing new to tell me. I am feeding him information though, in the hope that I may be (or become) a wise enough user to help reach a conclusion
I understand your doubts. 👀 I have set mine aside.
Just a quick addition-
When in Time machine, only "Today" is available, and the external Time Capsule icon is greyed out.
Also the dates of all backups are visible on the right side of the screen, but when I hover, the line with the date is red, and nothing happens when I click it.
So backups are there but just not able to be used.
Data point: I have this problem using an external drive (G-Technology) that is not hooked up to the network.
I'm gladdened to hear others are having some success. Unready to take on this more sophisticated solutions until I'm completely out of other options.
scottfromniceville wrote:
Data point: I have this problem using an external drive (G-Technology) that is not hooked up to the network.
I'm gladdened to hear others are having some success. Unready to take on this more sophisticated solutions until I'm completely out of other options.
Does Disk Utility see your G Drive when you plug it in?
It sees my NAS thus:
When it sees it like that it can back up to it and it can see all my backups back to the first
I agree, but the old backups are still available and accessible on the drive and the Time Machine is now fully functional.
It's a workaround, anyway Apple did a mess with Catalina update. I'm experiencing also a problem with the trash bin, sometimes I can't move files in it ... 😶
Thank you very much ! ... after several days of trying and searching your instructions solved my problem ... all backups found again ... (TimeMachine backup on a QNAP NAS had vanished after upgrade to Catalina). Great Job !
Yours sincerely, Peter
I´m having the same problem described by others: every time I try and go into Time Machine my mail crashes so Apple must have received at least 10 reports from my computer by this time. I ran First Aid but that didn´t help. Catalina also caused another problem in mail prior to my noticing this issue: I´ve lost a lot of mail (the reason I was going to Time Machine) and the content doesn´t appear on a lot of other messages that appear to be there but are otherwise inaccessible. This has been a horrible release. I don´t really understand why they didn´t catch all these issues before if they seem to surface so rapidly once the "upgrade" is released.
Any new info or potential fixes would be greatly appreciated.
Hello to all. It is now 19 January. I have the same problem where Mail crashes when I go into my TM and try to retrieve an email. I'm on 10.15.2 Catalina. I have just read all the thread comments.... but I wondered if there is a SIMPLE solution (other than calling Apple) to this problem, in sort of plain language... I am a little bit knowledgable but have neither the time nor the know-how to do all of these manipulations... Is there a solution on the bend? Thank you, and sorry for being so dumb!
Hi
Same for me
I upgraded to Catalina on 8 October.
Time Machine Backups are present but missing
