Lightbleed after 3 top case replacements

Question

Level 1

8 points

Lightbleed after 3 top case replacements

Hello hopefully someone can give me some advice. Originally back in June I took my 2016 macbook Pro oin for repair under the backlight repair program. Whole topcase changed over. Since then I've had to take it back another further 2 times due to the screen having light spots, light bleed i believe its called. Each time they have put on a brand new top case. Problem is still there this time in left corner but not as bad as before. Before i take it back in again is there anyone who can give me advice? Is this normal to have this problem so many times? Should i just keep this and deal with the annoyance. I have my macbook for personal use so when watching tv it is really distracting especially when its dark. Had a macbook for years, never had a problem with them until this newer model.

MacBook Pro

Posted on Oct 12, 2019 9:35 AM

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Answer 1

babowa

Level 9

78,435 points

Oct 12, 2019 2:47 PM in response to Emma2402

You are entitled to your opinion, but asking strangers in an online technical support forum will result in a technically correct answer. This is not a social media site. We are supposed to give technical answers, not opine. Please read the ToU.

https://discussions.apple.com/terms

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Answer 2

Oct 12, 2019 10:01 AM in response to Emma2402

To be able to talk about your issues effectively, we need to be using the same terminology.

Apple calls the 'Top case' the assembly that contains the keyboard, trackpad, aluminum deck where they sit, and the battery.

I believe you are complaining about only the SCREEN assembly, not the Top Case.

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Answer 3

Oct 12, 2019 11:06 AM in response to Emma2402

That makes things much simpler.

If you are not satisfied with the way it works, and can demonstrate the issue on demand, by all means make another appointment and show them what you see as the problem.

If they agree that it is a problem, they will find a fix for you.

Keep in mind that sometime soon, if you are not satisfied, YOU will be paying for the new part as your warranty and AppleCare ends.

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Answer 4

Oct 12, 2019 11:56 AM in response to Emma2402

Apple technicians are trained to detect problems, and they see and put their hands on these computers all day every day. THEY will make the decision about what is acceptable.

What I think simply does not matter.

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Answer 5

babowa

Level 9

78,435 points

Oct 12, 2019 12:32 PM in response to Emma2402

You may wish to rethink your last response. we are all other users here, we do not work for Apple and do not get paid by Apple. Because of that, the opinions of some nameless volunteer participants in an online public forum of a problem simply do not matter - Apple's opinion is the only one that does. And that is a simple fact and has nothing to do with rudeness.

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Answer 6

Emma2402 Author

Level 1

8 points

Oct 12, 2019 12:48 PM in response to babowa

It is rude, I was only asking what you think. Maybe you should rethink your replies instead of telling other people. I was only asking for your opinion but maybe I'll ask elsewhere in the hope that a decent human being helps out. It doesn't hurt to be kind to people who are looking for a bit of advice. (Oh and before you say about the genius bar, yeah i am making an appointment with them but all i was looking for was advice and opinions to see if anyone thought the same as me. I don't think the screen looks right and was only looking to see if anyone else agreed). Have a wonderful positive day full of happiness!! I hope if you're looking for advice in future the person who answers you gives some help and is nice about it.

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Answer 7

Oct 12, 2019 4:31 PM in response to Emma2402

I am so sorry I offended you, that was certainly not my intention.

You asked me for my honest opinion, and I did indeed dodge your DIRECT question about your display.

Instead gave you my honest opinion about your SITUATION (not your display).

If the screen bothers YOU, you should take it back to them. All I get to look at is your photo of your screen posted here and reproduced on my computer. I really have no idea whether, when looking at that ACTUAL screen in person, day after day, I would think it was fine or I would want to scream and throw things.

Only you can decide whether it is good enough.

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