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Microsoft word on MAC OS Catalina

I just tried to install the new MAC OS Catalina on my MacBook Air. I have an older version of MS Office. The system warned me that if I install Catalina, MS Word (older version) will no longer work. Of course, this version of MS Office is too old to update. I don't want to buy new MS software just because I updated my OS. That would be rather stupid and wasteful, right?

I am wondering if anyone has had the same issue. If you went across the blackline and installed Catalina despite the warning, I would like to know what happened to your MS word app (old version). Did it continue to work afterwards? Maybe Apple should consider adjusting this new OS so older apps (especially MS word for MAC) continue to function??


MacBook Air

Posted on Oct 13, 2019 11:22 AM

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150 replies

Nov 9, 2019 8:23 AM in response to RB8828

For those who saw the link before its removal, DO NOT purchase anything from that site. It's cheap because they're selling illegal activation codes. Meaning, copied or stolen. Mainly, they are selling the same license to multiple buyers.


For those it works for, that simply means they got lucky. Read these complaints at the Better Business Bureau.


If it sounds too good to be true, it probably is.

Nov 9, 2019 10:42 AM in response to blogo1

From the complaints on the BBB site, they will not (surprise!) refund purchases. About all you can do is contact your credit card company and ask them to reverse the charge. Make sure to explain you found out afterwards the company is selling illegal copies of software.


For whatever reason, the link I created doesn't go back to the same page. Here are just a few of the complaints:


Purchased a download & license of Office 2016 MAC and what they sent me says it is not authorized.Many attempts to resolve with them, but no response. On 9/30/19 I purchased a Download and license of Office 2016 for MAC from Prime Software Global. I paid ****** with my credit card and received an email with the downloads (2- Download & Install License and Download & Install Office) and a receipt number *****. While the products download, it says there is no valid license and I am not authorized for the product. I have sent 3 emails and made several calls and left a message, but still absolutely no response from them in trying to help me get this resolved. I have asked for either a way for them to give me accurate information for the product to work (product key) or refund.



Company is selling the same software license key to multiple customers. I purchases Windows 10 Professional for my business on October 27 2018. I purchased Microsoft Windows 10 Professional and Visual Studio Professional for my business from PrimeSoftware. I have approximately 5 computers that this software needs to run on. (I am the only user/owner of the business). Installing the operating system and trying to activate windows with the given license key results in failure code *********, which means that the license key has been installed on to many systems already (>25). I called Microsoft technical support to resolve the issue Microsoft said that this license key has already been used over 200 times for activating windows. I've installed and activated the key twice. *there should be 23 activations left for this key* Primesoftware has already sold this license key to another customer(s).



Fraudulent Key to software unresolved The Office downloadable product i purchased 10/10/18 had a key given me by PrimeSoftware and was determined by Microsoft Technical support as a "Visual Studio Subscription only," product Visual Studio is a branch of Microsoft. They explained to me that since I don't have an available subscription directly from them, the ***************************************** Prime Software gave me cannot be used. They encourage me to contact the store where the software was purchase in order to request for refund or replacement. They also encourage me to report this key as counterfeit to investigate by clicking the link below: ********************************************************* There correspondence to me closed by saying, "Please do not hesitate to contact us if you have any further questions. You can reply directly to this e-mail or call us at ************. We are available Monday through Friday, from 5:30 AM to 5:30 PM PST. Thank you for contacting Microsoft. Regards, ****** Visual Studio Subscriptions Team E-mail: Submit Online Request Phone: ************** I have tried to phone and contact via email PrimeSoftware with no response. The phone number on their website never has a response. It only says, "The google subscriber you called is not available, please leave a message." They have not called me back. #************

Nov 9, 2019 6:14 PM in response to RB8828

I upgraded to Catalina and use Office365 subscription. Word now crashes the Mac OS everytime I try to highlight text to format it. Several others have noted the same issue. Seemingly no solution at this point from either Apple or Microsoft.


Another issue is that Word documents on OneDrive now will not open in Word for Office365. Throws an error. Having to run Word in Parallels.

Nov 11, 2019 8:55 AM in response to muzzer

You don't. It doesn't matter which one you buy. What you're really purchasing is the single license, Home/Student version of Office 365. Purchasing any one of them automatically gets you Word, Excel and PowerPoint.


It's actually easier and a better deal to just get it straight from Microsoft than through the App Store. Same cost of $70 per year and includes Outlook, which is a separate in-app purchase through the App Store.


https://products.office.com/en-us/buy/compare-microsoft-office-products-for-mac

Nov 11, 2019 10:14 AM in response to mainenefan01

As has been noted elsewhere, Apple has been telling us for several years that the change to an OS that only works with 64 bit programs was coming. We were all warned. That gave me the time to look at the possible alternatives and make whatever changes I decided on. Merely ranting against Apple solves nothing. We need to read announcements and become informed so we can act in our own best interest. Sorry to be so blunt, but the truth is the truth. Good luck.

Nov 11, 2019 11:53 AM in response to muzzer

A good question. I tried the Open Office app for a while. It's good, but it does require a little bit of learning. It is a single app which has all three functions, of Office. And as was said, although it can open and save as Microsoft files, there may be some differences. Keep in mind that is true only for Microsoft files and if you are mostly working with files that no one else gets, then no problems. The same applies with Apple's Pages and Numbers. I liked the Apple programs a bit more, but they are not nearly as feature rich as Microsoft's. Either one will serve you well.

Incidentally, the new Microsoft apps are significantly different than what you have. And being tied to the web, it is now much slower to open.

What I finally decided to do was to let my subscription to the web based version of Microsoft Office expire. Then I went ahead and purchased a one time download. (After removing all of the old apps, just to keep everything straight.) I don't need all those updates with new features I won't likely use anyhow. It's sold on the Microsoft site, but you have to look for it. It's the "Students and Family" version. You may be able to purchase it elsewhere for less, but when I tried buying via Costco's site, it didn't work to get the download. Something to keep in mind.

Lastly, there is a FREE version of the apps available on the Microsoft web, but you can not save files to your disk and it has fewer features.

In summary, changing over to another program is viable, but you will have to get used to some differences. I Hope this information is helpful.

Nov 12, 2019 7:48 AM in response to ronasara212

When I tried last week LibreOffice was "notarised" for Catalina but OpenOffice was not, a minor inconvenience but it's there,

LibreOffice will handle some complex excel type formulae like Vlookup that Numbers currently cannot.

such as https://excel-example.com/templates/sport-tournament-template

I know it's off topic as it is spreadsheets, but there may be complex book structures that Pages also cannot handle and you need to try your most complex stuff on them all.


Nov 13, 2019 7:20 AM in response to blogo1

I ultimately bought my Office software directly from Microsoft's web site. As I mentioned before, Costco's web site says we can buy it there, as does Amazon. Both offer a slightly lower price, but the Costco site couldn't process with access to a download link, so I had them cancel the order and give me a refund. A real pain to deal with.


I don't need the Microsoft updates and so on, since the software is now well developed. I amortized my one time cost over several years to justify the cost decision.

Microsoft word on MAC OS Catalina

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