Safari loading blank pages

This is an iPhone 8 with iOS 13.1.2. Ever since my update to iOS 13, Safari returns a blank page when loading a webpage.


Upon starting Safari, everything is fine. After some length of time browsing websites, eventually the bug will appear. Every webpage I try loading, a blank page will appear. Curiously, I can see the webpage in reading mode. Sometimes, I can see the webpage in the tab switcher. But the actual page is blank. Nothing is wrong with any of these websites, as the pages load properly in other browsers. Also, if I close and reopen Safari, everything will be working again.


Any thoughts? Please no irritating suggestions to hard reset or backup and reinstall. I’m looking for specific ideas or conjectures as to what the culprit is.

iPhone 8

Posted on Oct 13, 2019 2:54 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 7, 2020 2:02 PM

All...First post, I don’t normally post on forums but having had this problem and having tried everything listed throughout this thread, I think I have found a solution that works for me and thought I should share it. I was having issues with some specific UK websites and it seems that turning off ‘prevent cross-site tracking’ in Safari has rectified this. My wife had this set to off on her iPhone and could load the websites, but when I put prevent cross site tracking on, the same issues occurred on her phone. I’m not sure if the issue is with Apple or with the the website in terms of not being able to prevent cross tracking. Hopefully this will help & maybe someone with more technical knowledge could shed some further light.

72 replies

Feb 3, 2020 9:16 AM in response to vsri

I have this problem as well. It started on my iPhone 8 with the latest updates. And I just upgraded to an 11pro, and it’s still happening.

At first I though maybe some websites aren’t working with the newest version of safari, as it doesn’t happen on every webpage. It is super annoying but refreshing the webpage has worked, then after about 30 seconds, it’ll go back white again, then I refresh and repeat until I’ve read what I wanted to read.

Jan 23, 2020 9:37 AM in response to vsri

I have the same issue and reported to apple several months ago - The issue is still happening using IOS 13.3. I have provided my Apple senior advisor with screen shots and web links to demonstrate when the issue occurs, which is about every day now.

I keep having to delete web page data, etc.


I am assured by Apple 'that Technical is looking at it but as it is not a wide spread issue, it's not at the top of their list' - It has been suggested that rather than wait for a software update (if they're not taking the issue seriously, the update is hardly going to sort it) I back up my devise on iTunes and reinstall system software - I have refused to do this.


I'm using an iPhone 11 Pro


It really hacks me off that Apple just don't seem to be interested

Jan 23, 2020 9:58 AM in response to ncb45

Wow. Not a widespread issue? I see posts about this on the internet, not just in apple forums. Due to the widespread use of iOS across the globe and the fact that most ppl think it’s too much of a hassle to complain so just keep closing the app and reopening, I would bet to guess that there are several thousand ppl who do not make apple aware for each one of us who do. And this is not the only board post about this in apple discussions. Need a big fix now Apple.

Jan 29, 2020 3:29 PM in response to vsri

Ever since the 13 update, I have been getting blank pages in safari. Only closing the app and reopening will help it, for a time. Many other posters have tried pretty much everything else to no avail. Apple support is not a help and Apple itself not working on a fix. “ not a widespread problem” yet most apple users I talk to are having thus prob.

and now, when I google search, many many links are being redirected to about:blank. Grrr

Feb 26, 2020 1:40 PM in response to vsri

I'm having the same frustrating problem. I have an iPhone 7 running on OS 13.3.1. The problem began shortly after I updated to OS 13; particularly when using Safari (but other issues occur, like the screen freezing) but for Safari, I will get a white screen. If i scroll down I can see glimpses of the website, but only at the top or bottom of the screen, and further scrolling either way and it disappears. I tried changing the settings to Reader View, and Desktop Website. At first it will work, but then once I scroll, it will turn white again. I've tried deleting all of my browsing history, closed all open tabs, closed all open apps, and have deleted internet cookies, and have tried restarting the phone too. It will work for a brief time and then revert to the white screen. I thought maybe it was an internet connection issue, but have tried various wifi networks I know work, and glitchy white screen still occurs. It's getting frustrating because there are no definitive answers on the internet for this. The only logical explanation I might have is maybe the memory. I'm running on a 128GB capacity, and have 31.62 GB remaining. Perhaps the amount of apps and data on the phone is causing corruption? As mentioned, other issues have started, like home screen freezing, iPhone playing dead as if the battery is drained, but once i plug it in, it's still got full power. It does loose battery much quicker. Any help would be appreciated.

May 2, 2020 12:04 PM in response to vsri

You’re lucky. It’s much worse with an iPad Pro. I took screen shots. Notice that the Apple site loaded around a quarter down the page and it’s behind and showing through the address bar. I wrote this comment and tried to post it and my iPad is frozen and I could not post. This was, mind you, three attempts with clearing Safari’s history and cache. 13.3.1 is a disaster

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari loading blank pages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.