Catalina bluetooth issues - audio output switches intermittently

I also have this issue.

MacBook Air (Retina, 13-inch, 2018)

macOS 10.15.2

The following devices will not stream audio over Bluetooth:

Airpods 2

Airpods Pro

JBL Charge 3

Bose QC35

All products work on other devices including iPhone XS and IPad Pro.

Apple, this is extremely frustrating and completely unacceptable. Please advise on a fix ASAP. Or should I take my machine to the Genius Bar and have them try and resolve?

Hi,

I also have similar issue.

Macbook Pro 15 (2019)

macOS 10.15.2 (Catalina)

I've assigned my Magic Mouse, and when I leave it without moving the cursor, it become "not connected" and "connected" back after 5 or 10 seconds of moving it.

What I did :

• Removed com.apple.Bluetooth.plist
• Reset PRAM (Command + Option + P + R)
• Removed device
• Tried with my second Magic Mouse (I have both, version 1 and version 2)

I still have the issue since Catalina upgrade.

Bluetooth devices :

• Magic Mouse 1
• Magic Mouse 2

When I use both mice on my other Mac without Catalina (MBP13 retina, MacMini), I don't have that issue.

@Apple : What do you plan to solve this ?

Unfortunately Catalina 10.15.2 on 2019 macbook pro 15" doen't solve the issue. I have issues connecting AirPods Pro and my Bose soundbar while i'm still able to connect them with the same version of the OS on a a 2015 mackbook pro. So it seems related to the hardware too.

The devices keep connecting and descronnecting after some seconds.

I've got the same issue with my Sony XM3 and air 2018. It is incredibly annoying, glad I found this thread. Unfortunately non of the suggested options helped. It really started after the Catalina update. I hope this will get addressed soon by Apple, because this is an unacceptable user experience.

I have Bluetooth issue as well, but only tested currently with a Logitech MX Anywhere 2s mouse.

I have 3 Macbooks next to me.

Macbook Pro 13 (2016) Working.

Macbook Pro 15 (2018) (Driver Version [Version 7.0.2f4 (V86 C4407)] Working as well.

Macbook Pro 16 (2019) (Driver Version [Version 7.0.2f4 (V44 V4176)] The device connects and 1 second later disconect my mouse.

Delete of BL file and PRAM reset did not work. Same as full restore of OSX.

I have nothing connected, i have this issue only with my 3rd party mouse. Apple Items works perfectly.

In the logs i see the "device is not supportig something about magnet" cant find the line anymyore.

I also have the same issue on a 2019 MacBook Pro 13". I even had my motherboard replaced by Apple. Still experiencing this issue. Very annoying, as i bought the MacBook Pro for work, now i cannot use it for conference calls..

I have this issue too. It's not just with my Sony WH 1000XM3s, also test with Sony MDR ZX700s, Bose QC25, and Samsung buds. This happened on my 2016 Macbook Pro 13 touchbar after upgrading to Catalina. Recently bought a brand new 2019 pro which was fine for a few days, and the problem reoccured on my new mac after upgrading again too. This is infuriating.

I have the same Issue with AirPods 1. Gen and just bought the Sony WH-1000XM3, which also get thrown out of audio output after a while. I am following this thread since the beginning of December 2019 and nothing has happened to solve the problem from apple's side. This is so frustrating and disappointing. Love Apple products, but the software gets more and more failures after each major update. Just DON'T release it, when it's not working a 100%! Can't image buying a $60k Mac Pro and having a bluetooth connection problem with wireless earphones. Apple - get. your. s***. together!!

Hi Apple,

Please stop blaming other devices and take ownership for your bug. It is extremely worrying that you don't take responsibility for this issue, because this means you're not even going to try to prioritize it. Your product is supposed to connect to all bluetooth devices as most products, even cheaper ones do.

You can't blame it on sony, hardware on anything else.

Here are the facts:

• I used my company's macpro to connect to Logitech speakers via bluetooth.
• I updated to Catalina and now my sound gets muted every two minutes even through the speakers show connected.
• There were no bluetooth issues before
• Here's the interesting bit: Your other product Iphone XS has no problem connecting and providing stable sound through those speakers.
• Mystery solved.

If I don't get a clear response, I'll do my best to make a formal complaint. I'm sure the Uk consumer rights would be interested as well. This needs to be addressed publicly!

Hi,

Did anyone try a FULL REINSTALL? Meaning wiping the hard drive, and starting with a clean slate? (not just OS reinstall)

Did it solve the issue? i'm tempted to try, but don't want to spend time unnecessarily.

Catalina 10.15.3 - same old story. Initially works with bluetooth speaker about an hour, then interrupts. The connection is kept, but sound doesn't go to speaker (Bose Soundlink Mini II) and sound output menu doesn't allow to switch it back from laptop.

Can confirm that the 10.15.2 update did NOT fix the problem on my MacBook Pro 2017. I use Bose QuietComfort 35, magic mouse and magic keyboard. The headset has the problem way more frequently, atleast 3-6 times a day. The way apple are handling this is UNACCEPTABLE.

Today installed the latest patch 10.15.3 and still the issue is there. Moreover for the time the Bluetooth headset is connected i keep getting a static noise every few minutes which is even more irritating.

Not without disconnecting the bluetooth, reconnecting and having to do it again every 5~20 minutes, if I'm lucky it may stay connected for as long as an hour. Bluetooth still appears as connected but output switches to internal speakers and can't be switched back. Headset controls don't work either even though both devices seem to think they are connected.