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Catalina bluetooth issues - audio output switches intermittently

After upgrading to Catalina, my Macbook Air has audio output issues when the Bluetooth is connected to Sony WH-1000MX2 headphones. Suddenly, the audio connection switches to the internal speakers and the output can't be changed. The immediate solution is to turn off/on the bluetooth on the Macbook and reconnect the headphones. But after a while the problem reoccurs.


I have tried to problem solve by the following processes:


  1. Accessing the debug function (click the the bluetooth icon in the menu bar whilst pressing alt+shift). Remove bluetooth devices. Reset the Bluetooth module. Delete the bluetooth plist files in the library (/Library/Preferences + ~/Library/Preferences/ByHost ). Restart Macbook. Reconnect the device.
  2. Reinstalling Mac OS Catalina


The actions mentioned above does not solve the problem.


Any help will be appreciated. Thanks.

MacBook Air

Posted on Oct 14, 2019 6:47 AM

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Posted on Nov 15, 2019 8:49 AM

Here what I found running some debugging with Bluetooth explorer.

Actually the BT device work using the AAC codec until at a certain point the transfer of the audio information going down as you can see on the picture here... This means that it is something related to the audio codec over Bluetooth. There is a bug there. Maybe this can help engineers to solve the problem! :)



So for the moment what I experimented is that after reboot the device works until sleep mode is activated. After no way to have a working Bluetooth audio device. Of course this is not the proper way to run the device :-)


Bests

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156 replies

Apr 14, 2020 10:19 PM in response to AskAgain

I experience the same problem and it's super annoying especially nowadays, we all have to use our headphones intensively for work-from-home interactions. It's disappointing when I find out that others have reported this issue for half a year and Apple has not taken any action. Too bad we're too dependent on Apple and there's no better option from my perspective.


However, with that being said, I have developed a mindset that I'll switch as soon as possible when there's a better brand, even though the possibility is extremely limited.

Apr 20, 2020 1:30 PM in response to GarethNg

A fix?? Picking up a hint from another forum, I turn off "Enable ask Siri" and "Voice Feedback" in Siri preferences in System preferences and re-booted and I'm now able to use my Sony bluetooth headphones normally. I had to re-boot otherwise it didn't work. It has sustained proper operations through several re-boots now. Hmm... if this is the general fix to this problem so many users have had is it surprising Apple has not responded to tell users to turn off Siri to fix things?

Apr 27, 2020 5:39 PM in response to AskAgain

I have the same problem. With Bose 700 headphones and AirPods. The problem first happened after I started using Bose 700. I do not remember this happening with AirPods before (I've been using them for ~2 years).


What I tried: removing bluetooth profiles and reseting NVRAM (the latter seems to help temporarily - for a day or two).

My device: MBP 2018


Could you fix it, please. My music suddenly switches in the middle of a track and it is so uncomfortable, especially if my Macbook internal speakers volume is high and there're people around =(

Jun 12, 2020 3:55 PM in response to KaliPanda

Hi guys,


I was also facing a similar issue with my Sony WH-1000MX2. After updating to Catalina OS, I noticed sound quality was weird. After checking MIDI audio configuration, I realized output switched automatically to one channel only. I was not able to switch it back to 2 channels until in audio preferences I selected internal microphone as input device. Now, I am able to select 2 channels and sound quality is as expected.

This is of course, just a workaround. I hope Apple or Sony will provide a permanent solution

Jun 30, 2020 2:08 PM in response to jose68

Same problem here and I have to say that I am pretty upset. Since I installed Catalina, this problem exists. And in the meantime I even changed my MacBook Air to the newest one - still having the same bug. And I did not recover from a backup, I set everything up from the ground. A fresh install.


Using a Sound Blaster X Katana which worked until Catalina. With the update installed, both my old iMac and my brand new MBA can connect to the soundbar (which also says "connected" when the MBA connects), but no audio playback.


Tried turning off Siri - did not help. Also tried everything else that's described when bluetooth audio fails. Nothing helped. My iPad is still connecting to the soundbar and playback works fine. As for the codec questions mentioned earlier: it doesn't matter if it says "not active" or "AAC" - no sound at all.


AirPods work fine.


Please Apple, get this fixed one day! You are great and I love the products - when they work.

Jul 17, 2020 10:16 AM in response to AskAgain

I have updated to 10.15.6 — MacBook Air audio is not routing through bluetooth to my devices: Plantronics headphones or TaoTronics receiver. It actually WAS working with 10.15.5; I updated 3 days ago and audio has not routed through bluetooth since — it pairs with the device (shows connection in Bluetooth Preferences), it shows as being routed through the device in Audio Preferences, but the audio only comes out of the internal speakers. What the what?!

Catalina bluetooth issues - audio output switches intermittently

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