Dropbox not downloading files from files app

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Level 1

9 points

Dropbox not downloading files from files app

I have an iPad Pro 9.7 with iPadOS and since the update I can’t download files from Dropbox on the files app. From iCloud in files it works well, and from the Dropbox app also ok, the problem is from Dropbox on the files app. The app shows all the contents but when trying to download a file it keeps on waiting to download and never starts. I tried uninstalling and reinstalling the Dropbox app but it didn’t solve the issue, anyone having the same problem?

iPad Pro 9.7-inch WiFi

Posted on Oct 14, 2019 10:39 AM

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Answer 1

francomn Author

Level 1

9 points

Oct 14, 2019 11:14 AM in response to QuickPost

Hi! Thanks, already did so. They answered that as long as the Dropbox app works fine on the same device, and I have no problems with the account on all of my other devices it must be a problem with the Files app on the iPad

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Answer 2

Nov 7, 2019 3:11 AM in response to francomn

Same exact situation here. iPad Pro 9.7. iPadOS 13.2.

The problem is not dropbox, the dropbox app works perfectly.

It's the files app that seems to be unable to download files from dropbox, it gets stuck on "waiting to download".

My much older iPad air, running IOS 12.4.3 works perfectly using the file app to download dropbox files.

So do my iPhone and my Macs.

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Answer 3

Nov 7, 2019 7:33 AM in response to davidemonticelli

Ahh ok. I was thinking that there was another way to do it. With this procedure the issue was not solved for me. I contacted apple support, and they asked for return iPad to the default installation. Now I cannot do this, so the problem continues.

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