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Audio/Sound fails in macOS Catalina

I'm having trouble with the audio/sound after installing Catalina in my MacBook Pro (15-inch, 2016).

Sometimes the audio is gone and only come back if i restart the computer.

Even if i close the apps (including Music app) and reopen them again, there is no sound. Must restart the computer for the audio to come back.

MacBook Pro with Touch Bar

Posted on Oct 15, 2019 3:14 AM

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Question marked as Top-ranking reply

Posted on Jun 27, 2020 9:25 AM

Evening all,


So I've got similar issues but not as drastic as a lot of you...


I'm on a MacBook Pro 13" 2015 (3.1Ghz/16GB/512SSD) running 10.15.5


I'm a live sound engineer, so while I say my issues aren't as bad as others as the sound always returns, they can still be pretty bad and show stopping for me...


1) Audio Controls Freezing

This *seems* to be limited to when using an external soundcard, but I may be wrong... it just hasn't happened when using the minijack output yet... So... When using the volume up and down buttons slowly, or fast, the system can *hang* and either;

A - Mute playback and pause / freeze whatever video may be playing until it realises where the volume should be and then unmute at the volume level and the video then catches up fast forwarding to then be in sync

B - While it is working out what volume level it needs to go too, it continues to play the last 1 bar ish of music over and over and over on top of itself then jumps to the right volume and carries on - SUPER annoying...

It's got the the point now where it is that regular that the volume freezes that I don't even touch the controls and I use the volume knob on the audio interface I'm using - very annoying!


2) Audio Muting

Now, this one is more worrying but similar to what other people here have been experiencing

The Mac can be playing audio from anywhere, YouTube, Music App, Logic, Final Cut, Safari and just randomly mutes the output completely for around 2-5 seconds... then the audio returns, as if nothing happened...


In terms of programs I've got installed that others have mentioned;

  • Clean My Mac X - But I've had this YEARS so really doubt it is anything to do with that...
  • Parallels - This was installed recently but again, the problems happened way before that, all with Caralina, which was a completely fresh install too.


As others have said, if it's having big issues (but be aware in mine my audio always does come back so it's normally not enough time to open Activity monitor and restart core audio, or worth it etc) restarting core audio if you catch it quick enough does work. So does restarting and resetting the PRAM.


Just such an odd chain of events and makes the Mac not *good/safe* enough for live performances, or relying on even for video conferences... Glad I haven't updated the rest of them at work yet!


Luckily at the moment due to Coronavirus, this Mac isn't on live work. It's all studio based. but not ideal!!


The issue (ignoring the control ones as I don't touch them now) seems to happened not all the time too, can work fine for HOURS of a recording / mix session, not even do it once... But then later watching Netflix / Youtube it happens... so odd... (it has happened once when recording so Logic isn't exempt FYI too)...


Last thing to note is the Mac is setup permanently at the moment and never off, "prevent computer from sleeping when display is off" is selected, ie, the computer never sleeps, the screen goes off after like 3 hrs, if it did sleep then I might run into more issues like *having* to restart core audio or the Mac due to it properly going...


Very frustrating!


Any help / tips greatly received!


Cheers,

Chris


73 replies

May 11, 2020 11:23 AM in response to RSophiaG

Apple, can we not get something done about this? What an utter disappointment that this has not yet been corrected. This has been an issue since the beginning of OS Catalina and has not been addressed AT ALL in any updates. Not even acknowledged! Where is the competence with this enterprise? Restarting coreaudiod DOES NOT WORK. It's not a fix, it's not even a workaround! Even rebooting doesn't set things right again every time. FIX THIS APPLE!

May 24, 2020 8:38 PM in response to RSophiaG

Same issue. I have the blackmagic external gpu which connects to my monitor. The monitor has a sound out that I use to drive speakers. When connected the sound output device is LG HDR WQHD. If I leave the laptop for any length of time such that it sleeps then when I come back I still have video to the monitor, but the sound output is coming out of the laptop (clamshelled in a stand). The audio device for the monitor doesn't show up in output devices. I have to click to disconnect from the GPU (and monitor), open the laptop (so I can see), then unplug the usb-c that goes to the blackmagic and plug it back it. Then it re-connects to the blackmagic, the sound output device shows up, and sound starts coming back out of the speakers that are connected to the monitor. So, it seems Catalina has an issue with going into sleep or power saving and preserving sound devices.



Jun 9, 2020 1:11 PM in response to RSophiaG

I have the exact same issue.

At first, I thought my audio interface was the culprit but after uninstalling it and restart the iMac (Pro), I still have the same problem. When I go to the settings I see that the audio output popup jumps from Microphone Output to nothing each second or so (before, it jumped to the native output to my audio interface output).

OS: 10.15.5


Jun 13, 2020 11:46 AM in response to Chris9209

Just wanted to let you know that I solved my problem(s).

Actually, in my case, even though it was similar to you, it has nothing to do with Apple per se:

1) I had my audio input in the System settings flickering and making my browsers freeze and sound disappear. It actually was because of an online program downloaded weeks ago that was malfunctioning. Don't remember the name but it was an installer supposed to record audio from the browser. Easy to forget and overlook. But once I uninstalled it, everything went fine.

My second problem was that my "Coreaudiod" service (plist) was nowhere to be found. That ended up being"CleanMyMac"'s fault which deactivated this file. Once reactivated, everything worked just fine.


I'm sure your problems are different but if anyone has a similar experienced (especially since "CleanMyMac" is popular, well, there you have it.

Jun 16, 2020 6:54 AM in response to Bayl0ck

This issue of sound cutting in/out (regardless of video player choice, or if it was something like a microsoft teams meeting) was hitting my 1 year old macbook air (updated with latest version of catalina). Your comment about clean my mac (which i recently downloaded) got me remembering some 'silly' problem messages it was alerting me to.

I deleted clean my mac and so far the sound trouble has not reoccurred.

So, thank you!

Jul 14, 2020 5:23 PM in response to RSophiaG

The reason the Music app sounds terrible, is because Apple dropped the ball here. On my Macbook Pro running Catalina, music playback sounds so terrible, the app plays back the music losing the sound on one channel and sometimes when the sound comes back it is so low. It's so bad that i had to macOS Mojave on a virtual machine so i could use iTunes.

Aug 27, 2020 10:58 AM in response to RSophiaG

I just purchased a new laptop (MacBook Pro 13-inch, 2020 running Catalina 10.15.6) and am experiencing this as well. I wrote a script to kill core audio and that seems to help but it often happens in the middle of a meeting and I miss several seconds conversation. Obviously I'd prefer it if this didn't happen at all. I didn't experience this on my old laptop (MacBook Pro 15-inch, Mid 2015 running Catalina 10.15.4).




Audio/Sound fails in macOS Catalina

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