I have the latest ios 13.1.3 and the apple mail app has major issues, has anyone else had problems? I have the latest ios 13.1.3 and the apple mail app has major issues, has anyone else had problems?

I have the latest ios 13.1.3 and the apple mail app has major issues, has anyone else had problems? I mainly use MS Outlook in the apple Mail App (NOT the MSOutlook App - it keeps all my emails in one place) There is a broken run of emails (ie dates missing), it’s deleted all my draft emails and is hit and miss when I want to find an email from my history - I mirror the email app on my Iphone (8+) and IPad Pro (both run latest IOS). When I try to find an email from history, both Devices turn up different results - sometimes non of them are accurate. There appears to be bugs in the app?

Posted on Oct 16, 2019 12:37 AM

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Posted on Nov 5, 2019 7:37 AM

I hope this is helpful: First, following Apple's advice I restored my entire iPhone which is a big pain, and forced me to pay for more iCloud storage, which feels a lot like a shake-down. The restore helped maybe a little bit, hard to say, but Mail was still not really functional. Deleted and re-added accounts also, and that did not help. Apple support was not particularly helpful, since their operating assumption is that everyone is completely clueless and hasn't done simple things like rebooting their phone.

So I tracked my problem (blank screens, crashing, laggy response, mail disappearing...) down myself to my work-related account, by deleting each account and seeing how they behaved. gmail itself was OK, my work-related account was not good by itself. I talked to my work sysadmin who immediately figured out what was happening, which was that about 25 years ago (!) he set things up to deal with everyone's different mail files, and that decision meant that everyone's /home directories were being treated as mail directories. Well, people (like me) dump a lot of stuff in those /home directories, and what I think has happened is that Apple has started to cache EVERYTHING in Mail directories to the phone. If you have more junk there than the phone has RAM, it either swaps it to disk (if you have enough) or it just fills up the RAM and crashes. I tested this by getting rid of lots of old junk in my /home directory on my server, and sure enough Mail is much better (but still not what I would consider "normal" or satisfactory, but at least functional.


What does this mean for you? Well, it might be that some people have a huge number of old mail messages either in their inbox, or in archived mail, or drafts, or spam, or whatever. And it may be that now Apple is trying to cache all of that stuff on the phone and using up all the RAM or trying to swap (which is slow). So some of you might try deleting all your spam (for example) and seeing if that helps, or even (gasp!) deleting old mail, or backing it up somewhere, etc. If you click on your account after opening mail (if you have more than one, it will be in the shaded lines below the line with the "envelope" icon) you will see what Mail thinks is in your directory on your host. If there are a lot of things that don't look like mail (other files or whatever) then that probably does mean you have stuff in there that is slowing things down, and you may have to figure out how to remove it on the host itself.


All of this has come up with iOS 13.1.3/13.2 because Apple has done something in how it handles IMAP. While there may be good reasons for it (I would guess they thought it was faster; or maybe they have AppleMail that they want to force people to buy...) there is no excuse for the Mail app to crash or behave so poorly without at least providing an error message like "Mail can't load host directory" or whatever.


Good luck.

52 replies

Oct 23, 2019 12:41 AM in response to Earny007

iso 13.1.3 has major issues with mail app and many other things. It’s a disaster. I am using my gmail app now. I keep checking for another update.

everything is slow too. I keep loosing mail.

I have contacted Apple and they downloaded the same update and did not fix anything.

everyone should keep calling them with their issues and force them to come up with another update. This is reticules.

Oct 23, 2019 11:56 AM in response to Brucesaficorona

Once again thanks for all the reply’s. I thought it was just me. The likes of Nuosc and phone6ssab obviously know a lot more than I do, I just want it to work!


I currently use an iPhone 6 for work running iOS 12 (as we know this can’t run 13), and an iPhone 8 Plus, they both have same outlook email accounts (the iPhone 8 Plus also runs my own gmail account), the iPhone 6 seems ok with outlook and can trace a searched email trail back to when I first got the phone. The iPhone 8 Plus only traces emails back to January this year (settings are exactly the same ie no ‘limit to sync’ ) and the iPad Pro only traces the emails back to July this year! One can only assume it’s ios13 and that there are several issues with email syncing both for gmail and outlook (and I assume other email providers).


I have had iphone since version 3 and the original IPad (somewhere at home) and I can honesty say this is one of the worst updates. There are other issues and not just in the mail app.


thanks again



Nov 22, 2019 8:09 PM in response to Earny007

the auto system updated my ipad 7 to 13.2.3. Oh my. I cannot delete any old mail items in my trash or folder, I was able to archive them previously. I don’t get all my emails. I’m ready to shoot someone. What can I do to delete these. Does anybody have a Junk folder that has an “x” in the little boxlike icon before the word “Junk”. I cannot even archive the email in both trash or Junk. If anyone has these same problems, please tell us what you have done to help. I’m losing my sanity.


Nov 24, 2019 12:10 PM in response to Brucesaficorona

i did as you did 2 yrs ago next March when the last new iPad appeared....I think, thinking it would solve all the awful problems of the iPad I’d had for 4 yrs. A great deal of money to spend. And, it did NOT solve any of the problems. In fact, there were new ones too. (And there’s one on here....why does not a new sentence automatically start with a capital letter? It does everywhere else).

I don’t know where this Reply will appear, because a Reply I did to someone else, is not there. Why does this box I’m typing in, come up when I’ve hit the Reply button? Presumably to type ones Reply. The box with this my typing, IS right underneath your email Ernv007 right now. So I’ll tap Post, and see what happens.


also, I do not know when someone will Reply to me.

also, when I wanted to do bold or underline a word, it wouldn’t do it, so I have to use capital letters to draw attention to it.

Crazy Apple. I loathe Apple!

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I have the latest ios 13.1.3 and the apple mail app has major issues, has anyone else had problems? I have the latest ios 13.1.3 and the apple mail app has major issues, has anyone else had problems?

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