I have a question regarding the definition of exclosure damage that is covered by AppleCare+. I've searched everywhere but could not find a satisfying listing. If say my laptop is full of dings, scratches and nicks and need a full encasing replacement, would that easily fall in that category? Would a crack on the Touch Bar be considered an exclosure damage?
Thanks in advance!
Hello Morning_Owl.
Welcome to Apple Support Communities.
If I'm understanding correctly, you have some questions regarding AppleCare+ and how the physical condition of your MacBook Pro would be classified. This is a great question.
The best way to obtain a proper assessment of the condition of your hardware, is to have it inspected by an Apple Authorized Service Provider or Apple Store.
Here's how to locate one:
Cheers.
Hello Morning_Owl.
Welcome to Apple Support Communities.
If I'm understanding correctly, you have some questions regarding AppleCare+ and how the physical condition of your MacBook Pro would be classified. This is a great question.
The best way to obtain a proper assessment of the condition of your hardware, is to have it inspected by an Apple Authorized Service Provider or Apple Store.
Here's how to locate one:
Cheers.
Morning_Owl wrote:
? Would a crack on the Touch Bar be considered an exclosure damage?
No the touchbar is part of the topcase/keyboard.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app online Genius Bar appointment:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
If you have AppleCare+ it will cover a large portion of accidental damage.
https://www.apple.com/support/products/mac.html
AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warratny replacement rates will apply
AppleCare Exclosure Damage definition?
