You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AppleCare Exclosure Damage definition?

I have a question regarding the definition of exclosure damage that is covered by AppleCare+. I've searched everywhere but could not find a satisfying listing. If say my laptop is full of dings, scratches and nicks and need a full encasing replacement, would that easily fall in that category? Would a crack on the Touch Bar be considered an exclosure damage?


Thanks in advance!

Posted on Oct 17, 2019 5:51 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2019 9:59 AM

Hello Morning_Owl.


Welcome to Apple Support Communities.


If I'm understanding correctly, you have some questions regarding AppleCare+ and how the physical condition of your MacBook Pro would be classified. This is a great question.


The best way to obtain a proper assessment of the condition of your hardware, is to have it inspected by an Apple Authorized Service Provider or Apple Store.


Here's how to locate one:


Find Locations


Cheers.

2 replies
Question marked as Top-ranking reply

Oct 23, 2019 9:59 AM in response to Morning_Owl

Hello Morning_Owl.


Welcome to Apple Support Communities.


If I'm understanding correctly, you have some questions regarding AppleCare+ and how the physical condition of your MacBook Pro would be classified. This is a great question.


The best way to obtain a proper assessment of the condition of your hardware, is to have it inspected by an Apple Authorized Service Provider or Apple Store.


Here's how to locate one:


Find Locations


Cheers.

Oct 23, 2019 10:26 AM in response to Morning_Owl

Morning_Owl wrote:

? Would a crack on the Touch Bar be considered an exclosure damage?


No the touchbar is part of the topcase/keyboard.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8




If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html



AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warratny replacement rates will apply

AppleCare Exclosure Damage definition?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.