Mr. Mofo wrote:
Hi
i have a 2020 MBP 16” and it was dropped (tripped on the cable) and now there are some dents on the bottom case and a few scratches and chips on the outside. When turning the MacBook on, I sometimes have to use startup key combinations.
my question is regarding the cost as in deductibles and if they consider the accidental damage one separate incident and the occasional not turning on properly part a separate incident so I would have to pay two separate incident fees? Or they would be considered one and only charge me once? Want to be informed before I march into the Genius Bar and the Apple support site is not crystal clear on this.
Thanks and thanks in advance.
I would let AppleCare sort it out—
If you have AppleCare+ it will cover a large portion of accidental damage.
https://www.apple.com/support/products/mac.html
AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warranty replacement rates will apply
(*note: there may be some delay due to the temporary Apple Store closures)
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
