Voice memos not synchronizing

I am running the latest iPadOS 13.1.3 and the latest iOS 13.1.3 and the latest MacOS Catalina (Mac is not nearby) but the voice memos do not synchronize. All are set up to use iCloud. I have not recorded a memo in several days and all devices have been on the internet for several days. The iPad currently shows one recording from two days ago and two deleted recordings. The iPhone currently shows four recordings (all from two days ago) and 29 deleted recordings. For whatever reason, they are not synchronizing. Is there something I need to do to inspire them to sync?

Posted on Oct 17, 2019 5:54 AM

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Oct 23, 2019 9:53 AM in response to martyscholes

Hi martyscholes,


Thank you for using the Apple Support Communities! I understand you are seeing a difference in the amount of recordings within Voice Memos on your iOS devices and Mac. I am happy to help.


When it comes to using Voice Memos, all your memos will be available on every device signed in to iCloud with the same Apple ID: Use the Voice Memos app - Apple Support. It sounds like you've confirmed Voice Memos is enabled in iCloud Settings on each device, and you are using the same Apple ID account on each. Being connected to a Wi-Fi network plays a key role, as its required for iCloud syncing to take place.


If you restart your devices, and ensure they are all connected to Wi-Fi, do you see a difference within Voice Memos: Restart your iPhone, iPad, or iPod touch - Apple Support and How to turn your Mac on or off - Apple Support. If not, I would like to have you create a new Voice Memo on either of your iOS devices, to test to see if the new memo syncs to your other devices once you save it.


If even new memos do not sync, I have a few questions to help determine the next best steps to take to help out:


-If you were to search for the missing memos on each device, does it appear in the search results but you are unable to play it back when tapping on it?

-Did you use iTunes to sync your Voice memos at any time?

-Have you recently restored from an iTunes backup on any of your iOS devices?



Thank you for your time.


Oct 23, 2019 11:50 AM in response to martyscholes

martyscholes,


Thank you for getting back to me with your responses.


To clarify, when you use the search bar within the Voice Memo app, and type the title of a "missing" memo, does the missing memo appear in the search results? How about when you use Spotlight to search for the missing memo, does it appear in the search results? Use Search on your iPhone, iPad, or iPod touch - Apple Support.


Please make note of what you see when you complete the steps above, and then I would like you to reach out for continued technical support on this issue, using this link: Contact - Official Apple Support.


Thank you for your time.



Take care.

Oct 23, 2019 10:30 AM in response to ryane77

Thanks for the response. Just now I rebooted my MacBook Pro (Catalina 10.15), iPhone 11 (iOS 13.1.3), and iPad Pro (iPadOS 13.1.3). I also recorded a voice memo on each device and have attached the images from those screens below. All devices are using the same iCloud account and all are using a good wifi internet connection. In fact, the iPhone and iPad images were saved to the Desktop and therefore appeared on the MacBook which is what I used to compose this message. In other words, iCloud files is synchronizing well.


Let me answer your questions:

-If you were to search for the missing memos on each device, does it appear in the search results but you are unable to play it back when tapping on it?


See below images. The memos just appear to be missing.


-Did you use iTunes to sync your Voice memos at any time?


Never that I am aware of.


-Have you recently restored from an iTunes backup on any of your iOS devices?


I have not restored from a backup in several months. I did restore from a backup this summer when I replaced the screen on a previous iPhone, and also this spring when I upgraded my iPad. Otherwise, I have not.


Any input is appreciated,

Marty




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Voice memos not synchronizing

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