iPhone 11 Pro Camera Lens Cracking

I was one of the first to post here and have been very disappointed Apple has not seen this yet. As the moderators have said, this community is not monitored by Apple. I went back tot eh Apple store that offered to replace my phone for $99 with Apple care. The store manager request that I leave feedback on my recent purchase here

https://www.apple.com/feedback/iphone.html

That site is directly monitored my Apple and I believe if we all do it, they will see this as an issue and offer us a solution. Please join me by submitting our feedback.

I tried to give a response but it got deleted for some reason. Anyways, it seems like you aren't the only one with this problem. Here are your options:

1. Pay apple $399 to replace a $1 camera lens
2. Buy applecare for $149 and have them replace the device for $99
3. Hope apple issues a repair program

I just have the iPhone 11, but I noticed yesterday that my camera was cracked. I’ve never cracked a phone before, so I definitely think this is a phone issue. Make the lens as strong as the other glass on the phone.

Hey WishIboughtaSamsung,

Apple is NOT on this forum, so no, they are not listening to posts in this thread. This is strictly user to user and the only Apple employees on this forum are Forum Hosts, who merely monitor posts for violation of terms of use. There are Community Specialists who provide standard "how to" answers to threads not answered after 24 hours.

If you want Apple's attention, visit your Apple Store Genius Bar, use the Contact Support button at the top of this page, or use this feedback link, which will be read by Apple (but not responded to) --> Feedback - iPhone - Apple

Apple probably hasn't even seen this post, the moderators might've, but not anyone that actually has a hand in the process. If you want to tell Apple, submit a Feedback here - https://www.apple.com/feedback/

The only Apple employees who read these forums are:

1. Hosts, who read posts for violation of terms of use
2. Community Specialists, who answer questions which have gone unanswered after 2 hours

Otherwise, you'd be wrong. Cognizant Apple Employees don't read these threads. And since you're complaining about the phone released over a year ago now and Apple hasn't reacted to the posts of people who have broken lens covers, it's rather apparent, they really aren't reading these threads in over a year now.

I own an iPhone 11 and the cracked glass at the back is the same exact location as your broken glass in the photo. Coincidence? i think not! The glass is indeed weak and I was surprised to see it after just placing it on the table. While not dropped, it appears that I may have placed the phone recklessly on the table. I did not throw it so I can’t understand how it broke so easily. Apple should definitely recall and repair this glasses for free.

This is my first experience with an iPhone I originally got an iPhone XR that the speakers didn’t work right now I upgraded to the iPhone 11 and cracked a lens without doing anything that should’ve cracked lens. I’ve never broken any of the 6+other smart phones that I’ve had including the cheapest android you could think of and the more expensive Google pixel XL. I have seen replacement lenses on eBay but no guide on how to actually replace the lens and wondering if you can just heat it up and remove it and then put another one down not certain hoping it’s as simple as that. As you can see from the photo it’s in a protective case and has been since I got it at the Verizon store. This phone obviously needs some kind of protective cover for just the camera lens and iPhone should definitely address this issue I am very careful with my phones.

I’ve never cracked and iPhone camera lens and I’ve owned IPhones and iPads since the iPhone 4s came out. Camera Lens breaking before back glass breaking seams to be a flaw in the glass they used on the camera lens. Recall to replace a small cheap part for Apple to replace do to defect glass lens would be a bit more above and beyond what Apple would be known for not doing when things like this happens. I love my iPhones but I would much rather so then taking care of small end things like these when they show a defect in such a cheap resolving issue for many customers.

Just find out yesterday that I got a crack in my iPhone 11 Pro Max lens. Went to take a pic and thought I had a hair on my lens. Unfortunately it’s a crack. Don’t know how it happened. Lens is fine on the outside.

I'm very angry, you might discover a break in the call center and apply information that could be something factory or not, so you can run a store that was badly handled by Matheus manager of Shopping Morumbi Sao Paulo "Brazil", who accused me of breaking and then he said he had no explanation. I just got another salesperson who made the social and booked Apple via phone, send me the photos and I said I had a video and I was almost promised to trade if I sent the video. Since the video was not compromised with the second run, they simply ignored the switch. But they said to exchange the device just for the rude attendant, but I do not have the first recording. And seriously it's absurd to hear that from Aplle. It is ending with a memory of Steve Jos. I am running late trying to figure out why to use for work and I am extremely careful about every line item. I bought it in November 2019 in the USA. I'm trying friendly, but apparently I'll have to go to Brazilian justice. I will print all these cases and present.

I am still curious about what is the smudge or scratch at the wide camera lens of my iPhone 11 Pro Max. It does not affect the picture quality of the phone. It is noticeable with strong light and can be seen if you look closely at the camera lens but sometimes it cannot be seen if the light is not that bright. I brought my iPhone 11 Pro Max on my vacation in Japan at Apple store Kyoto. I notice that the wide camera lens has a smudge or scratch so I show it at the Sales person and Manager of the store and they said it is just dust. I wipe it with my eyeglasses cloth back at my hotel room and It will not remove so this made me anxious. I had no time to go back to the store that I brought the phone because it is far from my hotel and I had no more time at that time. I am also no longer in Japan and currently now in my home country but we have a Apple service center here. I am asking will Apple replace one of the camera lens if Is a factory or cosmetic defect and is it covered by Apple 1 year warranty. I am just anxious because my iPhone 11 Pro Max is very expensive and I want it perfect and have no defect. Anyone also have the same problem as mine that they receive one of the camera lens with smudge or scratch when they brought the phone. Thank you

Well, unfortunately, I have to join this community of broken Iphone glass. I have Iphone 11 which I did not drop and had the camera glass broken. Camera itself works, but I assume the lens itself is or can be damaged too.

Guys after carefully researching I finally learned that my iPhone 11 PRO MAX camera problem is with the camera coating being damaged. I am saddened that Apple did not properly check this before being dispatched at the factory and the salesman at Apple Japan being not knowledgeable about this issue and insisting this is just a dust and a minor cosmetic issue. I brought it overseas in Apple Japan so it would be a hassle for me to return and they might no longer honor me with a phone replacement. Lesson learn that you should not trust the Apple salesperson easily and if you see a problem right at the store let them replace it on the spot because you pay an expensive price for your products and it is your right to get it in good condition. If they would not give you another replacement request for a refund. I became so trustful and lenient that I suffer this consequence of getting an expensive phone with camera lens coating damage. Do you think camera lens coating damage will affect my pictures and videos? Hoping all for your response to my inquiry because I still need more knowledge about this problem. I am still in Apple 1 Year limited service warranty so if this is a serious issue they might still replace my phone. Thanks

The sad news is I have went to my Apple service provider in my country. They told me that lens coating damage is not covered by Apple 1 year limited warranty. Apple limited warranty just cover hardware and software issue . I will just be happy that this is just the damage for now and not software and hardware. I can no longer go to Japan just to return this and they might no longer give me a replacement for my iPhone. I just wish Apple would improve their quality control more so many will not get phones like mine that has defects in the camera lens glass cover. I know that they make thousands of phone every week so their might be some that have deffects like mine. If you can buy in your home country it is better than to buy overseas because returning the device if it has big or small defects will be easier. Lesson learn that you can voice out or argue in the Apple store when you unbox your phone if you are not satisfied with the product and you still have the option to have a replacement phone. Check very well also your device before leaving the store. I know some people will just be satisfied with their iPhones properly working and ignore if it has some or little defects. I am just very meticolous when it comes to phones. I know lens coating defect will not affect that much of the camera functions and the camera lens still work properly. Maybe it went out of the factory because the quality control person did not see the lens coating damage that much because it will not reflect without strong light and maybe they think it is still okay to be sold because it is not seen without direct light on the lens cover. The lens coating damage will just affect my pictures if strong light is involve. I will just be happy because I have a iPhone 11 PRO Max.

Hope you guys whould just give me encouraging words because I felt down and disappointed because I have OCD and getting a not perfect device really affected me this much. Good vibes and God Bless to all of You!