iPhone 11 Pro Camera Lens Cracking

Hi!!!! The same happen to me. The Phone was on my purse and sudenly appear cracked. I went to apple on Chile And Miami And in both of them They charge me a lot of money for changing my iphone. Never in my Life i Have broken an iPhone camera. this is really sad. I have had my iPhone for less than 2 month And is broken, all my ítems are Apple, but with this matter, i will sell everything And i will start using huawei or Samsung. Apple is The worst !!!!!! I’m so dissapointed!!!!!

I have the same problem. It's not the external glass, but something on the inside... my photos with regular lens now show up like this:

Whereas with my wide lens everything seems fine:

It's something on the inside, however, as on the outside everything seems just fine:

ME TOO! Noticed hair-like shadows while using Portrait Mode yesterday. Did some digging and realized it must be a crack. However, phone has never been dropped and outside lenses are not damaged or scratched! Anyone know if a fix has been instituted? I’ve only had the phone for 3 months...

On my iphone 11 (6.1 in.) I noticed my bottom camera is cracked, and I always have my case on it. But when it has been dropped many times... I always check my phone and I’ve never came across to a conclusion as to why or how the bottom lense cracked.

yep. this was extremely disappointing when I bought this phone. have literally never experienced my phone CAMERA breaking and it’s absolutely absurd that the whole phone needs to be replaced for a simple fix. if you can’t afford to get the crack fixed this is what will eventually happen from repeated use...

ive kept a strong otter box case on it the whole time and nothing else has cracked except camera #1. now the glass is completely gone despite me trying to salvage it by taping it. I bought this phone for the camera and now every time I take a video the lens makes a weird crackling noise and I cant use 2x without it being blurry despite the fact it’s not supposed to be using camera #1 which broke. extremely disappointed in apple for this. they’re so much better than ignoring an issue like this.

happened to me too! And they said if I use the phone more it will probably shut down because I will get moisture in it, so they almost advised me to get a new one. I don't understand how fixing a small glass lens could cost so much when the camera is still working too

I am a client for many years with various devices and I find this unavailability to easily replace this part absurd!

Please don't deviate from the customer centric approach that you used to have, find a solution.

This just happened to me too! Not as bad as yours but the top of the camera looks dinged or scuffed and there is a small crack now. I have not dropped my phone and just came back from the apple store that said I had to replace the whole phone. This is after a month of having this phone. I am very careful with my phone and just discovered it a few days ago. They were advising me to use my apple care and are calling this accidental but that it would crack this easily from daily use? No that doesn't work. Customer service was very poor by the manager of the apple store and now am on the phone with customer support to report that as well. I hope they do recall due to this issue!! This is an expensive phone and claiming this is durable is not right especially when so many buy the PRO for the camera.

We just need to make sure ppl are reporting this issue even if they don’t want to pay to replace. The more cases that are created, the faster apple will cover it as a defect. Also, remember with a broken lens, I would not let the phone go under water.

Just as an update, 800# were much nicer but still left with unhelpful options. They did say I could use Apple Care for this and I would have to pay $99 but I am going to wait to see if they will do repair extension on this issue. Please go to the feedback page and log this as a problem if you have experienced it. Be fair and if you dropped the phone, don't report that only if this really happened from normal use. As Cole922-Apple said, the more that report it, the more chances Apple will hopefully realize this is a problem and issue a repair extension.

I have had a few iPhones, some I broke but the others stayed in good condition. Out of all the phones I broke none of them had the camera crack or shatter when I dropped it. This is a huge manufacturing defect and I hope Apple does a recall on this.

The exact same thing has happened to the uppermost camera on my brand new pro max. I’m gutted. I’ve always taken extreme care with all of my phones & this is the first time it’s happened. It was in my front pocket with no pressure applied as far as I know. I think there is a weakness on the lens glass. Lucky I have insurance I guess!

Just as a point of reference, that’s not the lens that’s damaged but one of the lens covers. Also, it’s not glass but synthetic sapphire crystal like on a nicer watch. The material is difficult to scratch unless something equally hard or harder (like aluminum oxide sandpaper, diamond, or silicon carbide) is in contact. It can still break or shatter.

My bottom camera lens cracked too. My phone is 2 days old. Never dropped and in a protective case. I took my phone out of an inner pocket of my purse to discover the lens cracked. The phone was the only item in the purse pocket.

Yes, glass does break under pressure, and with impact. From what I’ve read, the lens cover is not actually glass, It’s made from a type of crystal that is very scratch resistant. From my own experience and the issues stated in here the material either is not very impact resistant or is too thin. It should be able to take normal daily wear and tear; Being set on a table, kept in your pocket, or in a purse, being dropped from a few inches, or from a few feet i.e. 2 or 3 on a carpeted floor.