iPhone 11 Pro Camera Lens Cracking

Hmm...I would think not but it depends on the amount that broke off. Would you mind attaching a picture of the lens? If you can’t then I would just trying your best to keep your phone out of water.

Hope this helps! Have a nice day!

Yea, I had my phone for two days and before going on a bike ride, I safely stored my phone in my book-bag and when I took it out, the 1x cámara lens was completely cracked. I went to the store to whom I bought it from , and told me to head out to the nearest Apple store to see if I’m lucky to get my phone exchanged for a new one.

I dont know if its the lens itself or the glass surrounding - mine cracked too at the edges outside the lens. Always used with decent case - accidental drops with the case I am wearing cant break the lens glass, its something else.

Kept following this discussion for over two weeks now , to see if apple does anything or not and guess what , not surprised at all , as apple takes forever to admit their mistakes and correct them , so finally got my phone replaced two days ago cuz i had apple care on my 11 pro max , asked them if they could change color they said you can only just get the same phone as you had already , no color changes no upgrades no downgrades , cost comes to CAD $129 plus i paid the tax so the total was CAD $135 here in British Columbia . Atleast now i have a proper camera to capture pictures on my vacation.

This has also happened to me. I was sleep and when I woke up the camera was broken. No, I did not fall asleep on top of it. No, I did not drop it. No, I don’t have any kids. I stay by myself so no one messed with it while I was sleep. My phone sits and charges on a nightstand by my bed. This is a huge problem. I have insurance (Asurion) through my phone provider (AT&T) and they want me to pay $250 for a new phone. That’s absolutely crazy!

Mine also cracked recently and I truly do believe that it should be handled by recall but ya know apple is different and prolly doesn’t wanted it to be marked as recall because they want the smoothest phone with the least amount of problems but you can’t have that until you fix the issue and not try to blow it off

No repair available in my research, but you can buy a new one for a discounted price of @ $500 according the apple rep I spoke with. Clearly there is a fault in the lens design and Apple is simply leaving us out to dry, I travel a lot and the camera aspect is the most important part of my iPhone, but I can't afford to replace it and my pictures look like crap now. Come on Apple, step up and address this issue, I assume most of your clients are loyal, I have been for years, but the veneer is beginning to crack and I am shopping around now for my personal electronics.

You are only addressing other users on this user to user only forum. Apple isn't here, so telling Apple to step up anything, gets you nothing.

If you want to address your concern with Apple, contact Apple directly.

Are you an Apple employee? "Apple isn't here" you said earlier. If not, how do you know they are not here/they are here? Which is it mate? The fact that Apple isn't replying to a thread about a defective product tells me they know it's an issue and are trying to save $.

The Apple folks you are hoping to reach are not on this forum. I know this because at a certain level, we get to interact with Apple on an internal forum and we understand how this forum works. This forum is hosted by Apple for USERS to help other USERS. If you as a user have a technical question about your phone, we users may be able to offer you technical guidance. If you have a complaint about your phone we can't help you. And the audience you're hoping to reach with a complaint isn't here.

Apple will NEVER respond to you on this forum. You can go through all 20 pages of this very thread and you'll not see a single response from Apple. Just from people who are upset about the lens breaking.

If you want to discuss your issue with Apple, you can use the Contact Support button at the top of this Page. You can call Apple or you can schedule an appointment at your Apple Store Genius Bar. That's how you get Apple's attention.

And no, I don't work for Apple. I'm just the messenger explaining how this forum is operated and for whom it is operated.

Thats for clarifying. As I said I have contacted Apple, and been to a Genius Bar, one I have been going to for over decade, know some of the employee's well. They said they heard customers complaining that the lens cracked for no apparent reason also but Apple was sitting on their hands, like the battery issue a few years ago they recently settled on, no need to do anything if you can tamp down the issue. That's how corporate culture works in the US, I'm a small business owner and treat my clients with dignity and respect because I want to, I'm corporate....not a corporation. I will continue to answer questions on this thread and decry Apple's product even if to no avail to me, but so others will learn.

Mine has cracked also, just seen it one day and no idea how it happened ... As previously stated Ive also owned numerous previous iphones and never had this happen before.

Bad design/weaker glass it appears from so many replies here's. Just bought iphone 12 pro so I hope this one is better and improved and not exactly the same glass/design

This happened to me this summer... the top camera lens cracked. I called Apple and they were useless, they told me they can’t replace such a small part and the only solution was to replace the whole handset in exchange of £700 (i don’t have apple care).

Of course I said no because this is ridiculous, I didn’t want a new phone I just wanted a new glass camera lens cap which is tiny and shouldn’t be that hard to replace.

In the meantime I stick tape to my camera to prevent dust and damage to the inner lens. I finally found a repair shop that had this tiny part in stock and was willing to replace it for me. Can you guess how much it cost me?

£50 😂

Not ideal but better than not being to use my camera at all. Also my phone was already out of warranty and because it was bought in the US no insurance company other than apple care wanted to insure my phone to begin with. This is just my bad luck...

Now I have a Spigen tempered glass camera protection, it doesn’t look as nice as when it’s without but at least it protects from this stupid thing happening again.

Same thing happened to our iPhone 11's - one of them broke twice and the other one has 2 cracked camera lens.

Same story -happened when in a pocket , never dropped and have never had a problem with phones before.

That device appears to have been dropped.