Hi,
Im excited to own the new iPhone 11 Pro but after a few weeks of ownership, one of the 3 camera lenses has shattered out. The phone has never dropped or mishandled, just simply normal use in my pocket. I just wanted to make the Apple community aware that the Camera glass is very weak! Buy a case that covers and will well protect the cameras. Ive attached a picture of my phones broken camera lens.
iPhone 11 Pro Max
This happened to me this summer... the top camera lens cracked. I called Apple and they were useless, they told me they can’t replace such a small part and the only solution was to replace the whole handset in exchange of £700 (i don’t have apple care).
Of course I said no because this is ridiculous, I didn’t want a new phone I just wanted a new glass camera lens cap which is tiny and shouldn’t be that hard to replace.
In the meantime I stick tape to my camera to prevent dust and damage to the inner lens. I finally found a repair shop that had this tiny part in stock and was willing to replace it for me. Can you guess how much it cost me?
£50 😂
Not ideal but better than not being to use my camera at all. Also my phone was already out of warranty and because it was bought in the US no insurance company other than apple care wanted to insure my phone to begin with. This is just my bad luck...
Now I have a Spigen tempered glass camera protection, it doesn’t look as nice as when it’s without but at least it protects from this stupid thing happening again.
Yes, the article is from long time ago and it is not an Apple document either hence nothing formal.
Anyway, after buying AppleCare+ I completed a survey and raised my concerns. Given our world of increased globalisation, these concerns may or may not be taken into consideration...
Yes, the article is from long time ago and it is not an Apple document either hence nothing formal.
Anyway, after buying AppleCare+ I completed a survey and raised my concerns. Given our world of increased globalisation, these concerns may or may not be taken into consideration...
My phone did not hit or drop any impact. If you can see in the picture it has no damage in the metal rings and the glass frame. My phone is just dusty. The problem is in the reflection that has hapened in the camera lens that might be I received my phone with the lens coating already torn off. My concern also is I received the product with the camera lens having that problem and trusting the Apple Salesman that it is just dust. Not knowing that it is a serious problem like camera lens coating. My problem is I am no longer in Japan and I am now in my Home country. In this I have no more option to bring back to the original store that I got the phone and my only option is if My Apple Service Center here in my home country will consider this as a factory deffect.
This same thing happened to me after a week. Owned a new iPhone very year or two since the iPhone 4. Never even cracked a screen. Literal First week of owning the 11 pro max the camera lens shatters. I have no idea how it even happened...
I'm not, unfortunately.
Go to any Apple Store and count how many people are there to buy and how many are there to fix.
Very sad. In 2 years I had innumerable issue with different Apple devices. My iMac 2011 never had a single problem.
Apple values changed a lot since Jobs is gone.
Best regards,
Quote: Apple values changed a lot since Jobs is gone.
I totally agree with that and it is unfortunate. I wonder why they removed the following items from the Macs:
1) Battery external charge indicator
2) Magsafe
3) Lit Apple on covers
The only explanation I could find for such downgrades: costs cutting to boost margins...
Software quality has steadily gone down the drains. Product launches are more driven by the calendar than products readiness which is plain wrong.
I hope that the lightning plug will not be the next one to go and be replaced by some ugly USB-C. Apple is a high technology company which is also tightly associated with great simple minimalist design... I hope it remains like so although it is being fragilised for money’ sake which is totally contrary to Steve Jobs’ way. Steve Jobs never received financiers but it was one of the first thing the present CEO did...
This happened to me today. I keep my phone in my coat pocket, and while I may have dropped it a couple times in the past, when I noticed that it had shattered, it was in a safe place. There wasn’t anything that I did that could have caused this to happen.
I am a very careful person especially the thought of how much this phone cost my birthday present to my self so I keep it in my front pocket with no other objects to scratch it or any thing with the new protective case a perfect fit it when I pull it out of my pocket I thought I saw a smeared on the lens as I looked closer it was a cracking did every thing right got the screen protector the protective case I didn’t know I was supposed to buy a protective cover for the lens I Have apple plus so I’m going to see how much it’s going to cost
Same Issue!!! Phone is 4 months old. I've dealt with customer service and they are telling me too bad! You pay for a premium Item not so it breaks while in your pocket. Screen repair $429 but a tiny camera lens $779. This is criminal. So incredibly disappointed in Apple for not standing behind their product. I was a big apple believer and owner before this day. Shame on you Apple, You just lost a loyal customer!!!
Rbrylawski,
I am calling for any “guesstimate“ you may have, based from your many years experience in this discussion forum sincr you may have seen statistically significant and statistically non-significant feedback regarding issues with Apple products, some of which may have led or not led to recalls or specific warranty arrangements with the objective of rectification.
Given that the feedback from this discussion group almost represents a small sample of the population who took up iPhone 11 series devices, could it be considered, through extrapolation, that the cracking lens covers is a statistically significant or non-significant issue ?
Similarly, considering the postulate that the observed severe flare & ghosting constitutes a genuine issue, given the feedbacks received from this discussion forum, which represents a small population sample of the iPhone 11 series adopters, could it be considered, through extrapolation, that the severe flare & ghosting issue is a statistically significant or non-significant issue ?
I can't answer your question with any facts, anymore than you can. Given this is the most populous forum in the world for Apple devices, one can assume the issues you've questioned represent a significantly small population of users.
Only Apple could tell you definitively the number of users who have reached out to them and they don't do that.
Dear Sir,
Who are you actually? If you are the one the manager of ASP please advise to consider on this. My phone also cracked yesterday due to the same issue. I am not mishandled the phone at all but suddenly the cracked happened. Please help us on this. The care can be changed for some reason. This is isolated case. People nowadays can complaint and also should do more research on this kind of problem which will help user more.
this Has no scientific bearing but about 500 people wrote on this forum, and only about 4% of people will actually complain about something other than just fixing. So if 4% of 500 is 20 and we multiple 500x20 it’s 10,000. That’s my estimation for number of devices with this issue
I went to two different apple stores and talked to several people at each store about my cracked camera screen and everyone treated me like I broke the lens and they have never heard of this issue. I ended up paying the $99 to get a new phone and now I look at my camera screen every time I take it out of my pocket to see if it’s broken. Not the experience I was looking for with this phone and not sure if I’ll get another iPhone if this is the quality and assistant I’m going to get
Has anyone tried to contact Apple regarding this defect? What have they said? To be honest, I don't want to pay for this, since it is not a defect that I created. It seems that everyone here did not cause the defect on the camera lens either. Does anyone from Apple read this forum?
This camera lens issue is unfortunate because otherwise, the phone is excellent.
iPhone 11 Pro Camera Lens Cracking
