iPhone 11 Pro does not ring for WhatsApp calls or video calls

Hi SBRapaport,

I have a similar problem running 12.4.1on an iPhone 7. But in my case, WhatsApp voice calls will ring as expected (including when the phone is locked/screen off). Video calls simply will not ring unless I have WhatsApp open and active.

I am sure that this DID work not too long ago, as I use video calls regularly, so I wonder if it's a bug in a recent WhatsApp update?

Greetings SBRapaport,

Thanks for visiting the Apple Support Communities! I understand you're not receiving notifications on your iPhone for WhatsApp as expected.

I suggest ensuring you've managed the notifications for WhatsApp correctly, as outlined in the following document from WhatsApp: WhatsApp FAQ - Why don't I get notifications?

Let me know how it goes from here.

Kind regards.

Thanks! Although that still doesn't cause the phone display to wake up and show the incoming call screen, it does result in a ring tone at least...that's a sufficient workaround until the powers that be fix it properly.

This is ridiculous. Apple please provide a solution. During lockdown in many countries, people rely on video calls to keep in touch with people.

i just missed calls from my frail grandfather

not impressed

I'm having the same issue with WhatsApp video calls.. Incoming WhatsApp audio calls always ring but nothing for video calls, the only indication I have for a missed video call is a a badge indicating a missed call.

I have also noticed if I'm on a WhatsApp audio call with someone and they switch to video, the phone vibrates for the incoming video call but I have no option to accept it, I have to end the audio call and video call them back.

I have every notification turned on and still the same. Hopefully this can be resolved soon as it's getting very annoying missing family calls that will only be more frequent over the Christmas period.

Same issue. Whatsapp video calls only ring when I'm in whatspp. However voice calls on whatsapp ring even when the phone is locked. Using iphone 6. This worked before and only stopped in November or October.

Same problem here: iPhone 5s, iPhone 7 running on latest iOS, with all notifications on, but my WhatsApp does not give me a notification when I get a videocall, especially when my phone is locked. I hope it is not a deliberate action of Apple since it seems that the ring option (only for messages is available now) had been taken out in the past few updates.

My wife and I experienced the same issue: When receiving calls from WhatsApp, our iPhone 6 and 8 failed to ring. We went to Settings>Notifications>WhatsApp and found checkmarks for both Lock Screen and Notification Center were checked, but Banners was not. After checking Banners, both our iPhones now ring when receiving calls from WhatsApp.

Thank you, Drbk35 for your help!

Hello,

I m not sure if you still have this problem. I had a similar problem which i was able to solve today.

Yes it has to do with notifications. For me the "WhatsApp video call not ringing" is resolved by enabling Notifications-> WhatsApp->Alerts ->Banner(temporary or persistent) doesn't matter.

I have also left Sounds and Badges on under Alerts in Notifications.

I have tested with Alerts unselected and WhatsApp Audio call comes thru fine but video call does not ring at all.

thanks!

I have the same problem and in typical Apple fashion this chain has been going on since Dec. 19, with NO useful help from apple. I tried the toggle solution, it did not work for me. I get no activity from WhatsApp unless I am in the app. It doesn’t alert me to anything. I use it for work and personal so this is really f@$!ing me up.

I had the same problem, I fixed it by going to iPhone settings first (instead of whatsapp settings) choose whatsapp from the app menu, notifications, allow notifications, make sure all the options for alerts are checked.

Hope this helps!

Thank you for this! Having tried every fix suggested and still having no joy in sorting the problem ie no ring tone or alert for incoming video calls (even though the audio call was fine), this fix - exactly as you described - worked like a dream (much to my amazement!), so I am very pleased. Thank you very much, again!

I had the exact same problem and did not know what to do.

Until my son made me aware of the little switch on the left side of my iPhone 11 Pro, which I must have set to mute (showing a red color) without remembering to switch it back again.

This solved my problem today!!

:-)

Delete the app after taking the backup and re installed. It solved the issue on my XS Max.

Back up with too much of data is difficult and takes a longer time along with iCloud storage problem so installed the WhatsApp business app and shifted my data to it. Later deleted the WhatsApp and re installed it. Did the reverse thing again from business to ordinary app and my problem got solved.

Exact same issue (frustrating as ****). Tried all of their solutions before with no avail. Reinstalling the app doesn’t change a thing. The problem with turning on all of notifications it will show all messages on main screen, when all we want is for video to ring. I believe it’s the apple thing. The are most likely blocking it. My android friends have been calling on WhatsApp voice call and once I answer switching to video. Works like a charm :)