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iPhone 11 Pro does not ring for WhatsApp calls or video calls

I have an iPhone 11 pro running iOS 13.1.3. For months, my phone does not ring or vibrate when someone calls or video calls me from WhatsApp. I went into my settings, and everything is ON! This is extremely annoying to keep missing people’s calls. I do tend to keep my ringer off, and I do not use DND.


iPhone 11 Pro

Posted on Oct 18, 2019 12:25 PM

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Question marked as Top-ranking reply

Posted on Nov 10, 2019 3:56 AM

Hi SBRapaport,


I have a similar problem running 12.4.1on an iPhone 7. But in my case, WhatsApp voice calls will ring as expected (including when the phone is locked/screen off). Video calls simply will not ring unless I have WhatsApp open and active.


I am sure that this DID work not too long ago, as I use video calls regularly, so I wonder if it's a bug in a recent WhatsApp update?

43 replies

iPhone 11 Pro does not ring for WhatsApp calls or video calls

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