iPhone 11 Pro does not ring for WhatsApp calls or video calls

My wife and I experienced the same issue: When receiving calls from WhatsApp, our iPhone 6 and 8 failed to ring. We went to Settings>Notifications>WhatsApp and found checkmarks for both Lock Screen and Notification Center were checked, but Banners was not. After checking Banners, both our iPhones now ring when receiving calls from WhatsApp.

Thank you, Drbk35 for your help!

I had the same problem, I fixed it by going to iPhone settings first (instead of whatsapp settings) choose whatsapp from the app menu, notifications, allow notifications, make sure all the options for alerts are checked.

Hope this helps!

Had the same problem. If you happen to own an Iwatch. The notifications show only only 1 device. The phone or the watch.

Turn off notifications on the watch using the watch app

What worked for me was to delete WhatsApp and reinstall it. Make sure you back up everything in the cloud first. This is the only solution that worked in my case.

Try setting—>sounds&haptics—>ronger& alerts —>have change with buttons off ( grey)

I made a change in my settings and now I can see who is calling me on WhatsApp video and I can also take the call. In iPhone settings >WhatsApp >Notifications > Show Preview > Always

Greetings SBRapaport,

Thanks for visiting the Apple Support Communities! I understand you're not receiving notifications on your iPhone for WhatsApp as expected.

I suggest ensuring you've managed the notifications for WhatsApp correctly, as outlined in the following document from WhatsApp: WhatsApp FAQ - Why don't I get notifications?

Let me know how it goes from here.

Kind regards.

I had the exact same problem and did not know what to do.

Until my son made me aware of the little switch on the left side of my iPhone 11 Pro, which I must have set to mute (showing a red color) without remembering to switch it back again.

This solved my problem today!!

:-)

I had experienced the same issue. But as soon as i toggled on all alerts in the notifications of WhatsApp, it worked like a wonder :)

thank you Drbk35

Enable all notifications for WhatsApp particularly banner and try.

Set up your options to always show previews! It hasn’t been working for me until I changed it!

Hi SBRapaport,

I have a similar problem running 12.4.1on an iPhone 7. But in my case, WhatsApp voice calls will ring as expected (including when the phone is locked/screen off). Video calls simply will not ring unless I have WhatsApp open and active.

I am sure that this DID work not too long ago, as I use video calls regularly, so I wonder if it's a bug in a recent WhatsApp update?

Exact same issue (frustrating as ****). Tried all of their solutions before with no avail. Reinstalling the app doesn’t change a thing. The problem with turning on all of notifications it will show all messages on main screen, when all we want is for video to ring. I believe it’s the apple thing. The are most likely blocking it. My android friends have been calling on WhatsApp voice call and once I answer switching to video. Works like a charm :)

Same issue i have with my iphone 11. This is frustrating really, I just got this phone. Is there a solution to this yet?