DTMF Tone on IOS 13 issue

I spoke to the Sr tech support yesterday who seemed to be confused at first. He didn’t want me to elaborate on the problem any further and cut me off from giving him further information as to where he can find others having the same problem. After almost an hour on the line he said he was sending the issue over to the engineering department and would get back to me in 1-2 days. I’ll update if he can get anywhere with the issue. Thanks

Apple, please fix this! My phone is linked to our community gate entry system and I am unable to buzz in people. Tonight at 11:30 PM this proved to be a huge issue when 911 dispatch could not enter my gate!

Totally unhelpful and totally misses the point. I have an iPhone. You should be able to hold the button down for a longer tone. That's like me saying "The video playback doesn't work on my iPhone" and you saying "Good reason to keep a television set around". Come on.

I don’t see how it’s difficult to allow you to hold the button as long as you want. If you want a short touch, just touch the button quickly. If you want a longer touch press the button longer. How come it’s just one length on the iPhone? On a normal phone you can press the button as long as you want. It makes no sense to remove that option on a cellular phone.

They do change stuff on a whim, though, don’t they? Nobody wanted 3D Touch and yet we got it. No one wanted to lose fingerprint ID and yet it’s gone. No one wanted to lose a headphone jack and yet there isn’t one. No one even asked for a redesign for iOS (which I actually love) but we still got it. They change stuff all the time, even if 99.999% of people didn’t care at all. That’s how complex development works.

Anyways - it should be an option. My experience with my new phone is significantly worse because I CANT LET PEOPLE IN MY GATE. Just - fix it Apple.

So here is the thing. Carrier, IVR system, iPhone software be ******. It used to work on systems. Now all of a sudden it doesn’t. Rocket science or not I paid a **** fortune for this phone and I should be able to call an automated service and use it. We all paid a **** fortune for our Apple devices because we believed in a product and the quality that it professes and it historically has been. Well if I can’t make a call with my iPhone there seems to be an issue that will be calling an awful lot into question in the future. Capisce?

Thank you JCarpenter! My point exactly! You shouldn’t have to go back in time to make something functional that had been previously. I wish this support feedback had a like button but I won’t recommend it because I would have concern Apple would choose that as a priority instead.

And yet my 90 year old neighbor’s Jitterbug phone on the SAME NETWORK could complete the call. His $20 Jitterbug just out performed my $1550 pro max in it’s primary function. Jitterbug for the win, Apple.

I agree! I am also getting very tired of having problems pop up on Apple devices when iOS versions change. (The DTMF problem is not my only iPhone problem, but the way Apple is ignoring their role in this particular problem is more distressing than the technical issue.) I suspect, like you, my future question is: "Which non-Apple phone will I buy when my current iPhone becomes unusable?" (For me the answer is probably Samsung.) My next tablet will be non-Apple as well - the only reason we've stuck with Apple tablets/phones at our house for many years was to conveniently share a contact list and calendar. We can handle this with workarounds until all our Apple products get too old to use and we migrate off iOS forever.

Amen Tagurit02

We’ve had every version of every smart phone and tablet for the same convenience features. I too, now, am of the no more mindset. Apple doesn’t care therefor I care not to continue this relationship when the basic of features aren’t working. Apple. I am done.

I have been struggling with this for a while and thought I would finally check it out. I am SHOCKED at Apple ignoring this issue for so long. When a phone is no longer useful as a phone, it is a BRICK. WHAT’s GOING ON APPLE?

EEEEEEEEEEEEHHHHHHHK. WRONG.

Its absolutely Apple’s problem because my last iPhone worked fine and my Android phone opens it fine. Which means it’s either this phone or the most recent update(s).

If you don’t like people complaining because they’re having an issue that they can’t fix, don’t look through the community forums. That’s mostly what’s in these.

If the guy is upset it’s fine. He’s asking for a solution. If you don’t have an answer then kindly shut up.

@william

once again, it’s not a carrier issue. I have two phones. One is an iPhone 7 and the DTMF tones are long. My problem lies in mine and my wife’s iPhone 11s. Instead of trying to act like we’re all idiots and you’re so wise, make sure YOU fully understand the ins and outs of the situation.

Hi Jeremy,

So if I rely on you previous posts : your both iPhones 11 have issues with IVRs but the iPhone 7 doesn't ? Are these 3 devices on the same SW version? (Sorry I didn't find your first post)

Does it occurs calling several "call centers" and stuff?

On inboard calls it's unclear where DTMF generation may be taking place; on outbound calls the phone is generating the LTE data for the equipment at the cell tower to generate the tones.

For example, on a call originating from a land line to a cell phone, I suspect it would be up to the switching equipment at the landline telephone company to create the data stream from the incoming audio.