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MacBook Pro keyboard stops being responsive.

MacBook Pro keyboard stops being responsive while I am using it or after non-use. I have reset The SMC and NVRAM, but the issue continues. Any advice appreciated!


MacBook Pro with Touch Bar

Posted on Oct 20, 2019 7:00 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2019 9:14 AM

See if you qualify: https://support.apple.com/keyboard-service-program-for-mac-notebooks


You can try an external keyboard as a work a round.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app online Genius Bar appointment: 

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

2 replies
Question marked as Top-ranking reply

Oct 20, 2019 9:14 AM in response to das24

See if you qualify: https://support.apple.com/keyboard-service-program-for-mac-notebooks


You can try an external keyboard as a work a round.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app online Genius Bar appointment: 

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

MacBook Pro keyboard stops being responsive.

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