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I tried to back up on iTunes and got this message. Phone seems frozen. Restart yields same message. Please help.

iPhone 6s

Posted on Oct 20, 2019 9:25 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2019 9:40 PM

Your iPhone has gone into recovery mode.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

3 replies

I tried to back up on iTunes and got this message. Phone seems frozen. Restart yields same message. Please help.

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