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Carrier update fail

I’m unable to update my cellular data on my iPhone 7. There is a software update available and I’m connected to my home WiFi but every time I go to update it fails.

Unable to verify update iOS 13.1.3 failed verification because you are no longer connected to the internet. I have no idea how to get my phone working again. I have tried resetting network settings, didn’t work then tried reset all settings didn’t work. Help please

iPhone 7, iOS 13

Posted on Oct 21, 2019 7:13 AM

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1 reply

Oct 27, 2019 1:38 PM in response to AlexanderDMoreno

Greetings AlexanderDMoreno,


Thanks for visiting the Apple Support Communities! I understand you're unable to update and use your iPhone.


I suggest creating a backup of your device, reinstalling iOS via a computer, and seeking service if the issue persists. You can see those steps outlined in the following support article: If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart - Apple Support


Let me know how it goes from here.


Kind regards.

Carrier update fail

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