Help Catalina doesn‘t work

Since upgrading to Catalina I can’t log in or out of AppleID properly so I have lost access to mail, safari and the App Store.


Solutions I have read include making sure Keychain is selected in the iCloud which it is. If I press ‘continue’ to update my ID, it goes nowhere and the devices list on the left in not available.


When I try to sign out, I get prompted to ‘keep a copy’, I click on this and get a message saying that iCloud needs to finish updating before continuing to sign out. It never stops so I click to ask it to stop and continue to log out. I get another message asking to continue with sign out, I click on this.


when I finally get to enter my AppleID password it doesn’t go anywhere and I get an error message saying there was an error connecting to the AppleID server. I’ve tried on three different wifi connections so I don’t believe it’s a connection error on my side.


Any ideas as to how I can get around this problem?

MacBook Air 13", macOS 10.15

Posted on Oct 21, 2019 10:35 PM

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Oct 21, 2019 10:43 PM in response to Tracy8586

Dear Tracy,

Thanks for posting your problem in Apple Discussions. You came to the right place ! .

I am sorry to hear that you are having troubles with your MacBook. As you said, it is not a connection problem, you can try to reinstall macOS and check if this problem was solved. Otherwise reply here again and I would be happy to assist you again.

Feel free to ask me any questions.

Sincerely,

OK4.

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Help Catalina doesn‘t work

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