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T_Scott95 Author

Level 1

11 points

iPhone 7 Won't Activate After Doing Full Factory Reset

I did a full factory reset of my iPhone 7 and also updated it to 13.1.3. Now when I try to activate it either with WiFi or iTunes, it tells me "Unable to Activate. An update is required to activate your iPhone." However, I've already ran every update from iTunes and it still keeps saying that. My SIM card works just fine, yet it says No Service on the top and the signal bars show in a "scroll though" kind of mode. Any idea what I can do to fix the problem?

iPhone 7, iOS 11

Posted on Oct 22, 2019 8:44 PM

Top-ranking reply

i_rina

Community Specialist

Posted on Oct 29, 2019 9:58 AM

Hey T_Scott95,

If I understand correctly, there is trouble activating the iPhone after a factory reset. I would recommend you use this article to help troubleshoot the issue.

If you can't activate your iPhone

Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.

Thank you for using Apple Support Communities. Have a good one.

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iPhone 7 Won't Activate After Doing Full Factory Reset

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