Catalina - External Hard Drives repeatedly ejected without cause.

Following the upgrade of my iMac to Catalina 10.15, some of my External Hard Discs are ejecting spontaneously. Those that are being ejected are connected through Thunderbolt 2 ports. Those connected through USB 3.0 ports are performing well. All drives are G-Tech 8TB versions


I have run 'First Aid' on the two affected discs - no problems are detected. In 'Energy Saver' 'Put hard disks to sleep when possible' is unticked. All disks worked perfectly under OS 10.14.


This is the return of an old problem that I thought had been resolved by Apple years ago. A quick web check reveals that it is alive and kicking.


I would appreciate any solutions that others have found to this problem. I would like to avoid spending another $1,000 or so to fix this by having to buy new hard drives. it seems to be software related to me.


Thank you

Peter.



iMac Line (2012 and Later)

Posted on Oct 23, 2019 5:32 AM

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Posted on May 3, 2020 2:40 PM

Anyone want to give this a go and report back? Preventing spotlight from indexing the external drive...


I found this old apple discussion with the same issue on Yosemite with a confirmed solution. https://discussions.apple.com/thread/6607988


1. Connect the volume or drive you want excluded to your Mac.

2. Open the System Preferences application.

3. Click on Spotlight, then click on the Privacy tab.

4. Drag your volume or drive into the Privacy menu to exclude them from Spotlight's indexing.

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180 replies

May 10, 2020 10:25 AM in response to skasol

I removed all the WD software: WD Discovery

WD Utilities

WD Security


rebooted my system and so far 2 days in the drives haven't disconnected, I did not install the WD software again. my computer recognizes the drives both are USB 3's. keeping my fingers crossed this will resolve the issue, will update if anything changes. to reiterate, each time my computer when to sleep it would unmount external USB 3 WD drives, based on someone sharing I uninstalled all the WD software, didn't download it again. computer recognizes the USB drives perfectly fine, it has woken up at least 40 times without any disconnection for the past 2 days.

May 17, 2020 6:14 AM in response to PeterRobin1

I've got this problem too. It happened suddenly, and has been an issue with multiple drives. Being a longstanding Mac user, I've encountered this before. It usually happens with USB 3 drives, usually when connected through a hub. As far as I've been able to figure out, it's to do with macOS being unable to adapt to having a USB 3 drive operating at lower bandwidth, which happens when you connect a drive (or multiple drives) through a hub, or when multiple devices are connected to the same bus. The best solution is a direct connection and to make sure they don't share the same bus (just because you have 4 thunderbolt ports, doesn't mean internally they are each separate. On the Mac Mini 2018, for example, the two on the right are connected to one bus, while the two on the left and the USB 3 ports are on another bus.) Another solution that always seems to work is to put a USB 2 cable joiner between the USB 3 drive and where it is plugged in, effectively, this turns it into a USB 2 drive. It slows the drive down, but it makes it more reliable, which can work well for backup or non-critical data drives where speed is less important. This is also a way of controlling which drives get more bandwith and reserving it for those that need it.


It's important to understand, it's not the drives that are faulty. This is a long standing issue that needs to be fixed. My other suggestion is to give Apple feedback on this through their feedback page or write to them directly, so they are more aware of the issue.


https://www.apple.com/feedback/

May 26, 2020 9:49 AM in response to dwb

This seems to be a very, very long saga: and, like others, I'm shocked that Apple has not addressed it successfully long ago.


My experience is this:

  • there are random (panic) shutdowns any time I have either or both of my new LaCie 2big Thunderbolt3 drives connected
  • this happens whether they are connected directly to the Mac, or via an OWC Thunderbolt 3 dock
  • also true whether I am daisy-chaining to the LG 27" 5K monitor or using separate ports to the Mac
  • this has been happening with my Mac mini (which has also, on Apple support's advice) had an SMC re-set (no difference) AND on a brand new MacBook Pro 16. - ie it really doesn't seem to be something to don with your machine folks


For the moment, I have connected the LaCie T3 drives using their USB connections (via the OWC T3 dock). It has run this way for about a week so far, with no recurrence of the kernel panic shutdowns.


Clearly, if I'd wanted a couple of USB drives in this set-up, I'd have done it more cheaply with other options - so I do want to go back to T3 connections as soon as possible. If the expected further update to Catalina 10.15.5 doesn't resolve the issue, I'll be applying to Apple for a refund on the LaCie drives.



Aug 14, 2020 8:00 AM in response to Community User

I have a 4 drive dock. Mountain is able to keep 3 out of 4 going. I add in a 4th and it all goes down. But, 3 out of 4 is pretty good. (the fourth is an empty drive i use for scratch disk), so i'm happy.


When I plug in a drive to a different port, i'm not getting any errors with Mountain, which is a change, because prior to mountain, it didn't matter if everything was on one port or split up, it still ejected.


Highly recommend.


(Also, this is on Big Sur public beta. So, two things to note: 1: problem still here in Big Sur, and 2: your mileage may vary.)

Nov 19, 2020 4:14 PM in response to ginagee123

I have the same story...

In April 2020 I asked my family to buy Lacie d2 Professional 8Tb for my BD. And it became rejecting time to time. I bought a new cable - did not help, then I found this discussion, tried to downgrade to Mojave - it worked perfectly fine! To be honest I believed Apple would fix it soon. Maybe in Big Sur I hoped. So, Big Sur is announced and what I see - my Imac late 2013 is not supported!!! Shame on you Apple, now I am forced to downgrade to Mohave to let my Lacie work. I just can't believe this Catalina issue is still not fixed!!! More than a half year wasted.

Nov 5, 2019 3:15 PM in response to PeterRobin1

Dear All


The two external hard drives continue to eject spontaneous with no specific trigger event. Only drives connected by Thunderbolt cables suffer this problem. The drives are 8TB's from G-Tech which previously were ultra reliable.


I have installed new cables and reset the SMC.


The good news is that I have managed save all data (14 TB in total) on both drives to new drives and I am now safe. I am double backed up.


One of the problem drives has both Thunderbolt and USB 3.0 capability. I have reconnected that drive using a USB 3.0 cable and it no longer ejects.


I have reformatted the remaining problem drive which is Thunderbolt only, to no avail.


So something is wrong with Thunderbolt, that has been exacerbated by the upgrade to Catalina.


Any further suggestions on how to fix the problem much appreciated.


Thank you

Kind regards

Peter

Nov 25, 2019 2:32 AM in response to Travous Lucas

Hi Travous


I have managed to resolve the tactical problem. The solution has been very expensive but does seem to have worked:


  1. I purchased a new external 20TB WD hard drive that connects through USB 3.0. (Cost £607.97 - say $760.00). his gave me 'headroom'.
  2. I transferred the folder contents of the 8 TB Thunderbolt connected G-Tech drive to the new WD USB 3.0 one. This was a time consuming process as I had to let the transfer process run for as long as possible before a spontaneous ejection occurred and then pick up again from where it crashed. I then manually checked that every last byte had been accurately transferred. (Cost 10 man-hours)
  3. I bought a new Thunderbolt 2m cable and reconnected the G-Tech drive (which only has a Thunderbolt connection). Cost £38 - say $50. I changed to drive power supply to a spare that I had in store.
  4. I reconnected then erased the G-Tech drive using Disk Utility (whatever happened to Format?)
  5. I transferred back to the reformatted G-Tech drive the folder contents from the WD drive and felt confident that an accurate transfer had occurred, so just did a few sample checks (Cost 1 man-hour).


The cleaned G-Tech drive has been stable for the last three weeks or so.


However, the spontaneous ejection problem has now returned on a USB 3 connected drive, which had previously been totally stable. Here we go again!


Do I still love Apple and G-Tech - Yes! Am I upset? Yes. Can I actually pin the fault on anybody, anything or the upgrade to Catalina - no! Why did I spend the time and money trying to fix the problem? My data is worth more to me than the enormous amount I have had to spend to get into a secure state.


I still do not trust the Thunderbolt connected G-Tech drive completely, so I now use it as a backup for my backup on the 20TB WD drive.


I suppose you have done all the things that I did above. If you have tried them all and you still get the problem - I am at a loss to say what can be done next. I hope that Apple or G-Tech might intervene and see if there is anything that can be done at a strategic level.


Kind regards

Peter.

Jan 10, 2020 7:38 AM in response to Konceptual77

Yes, I have confirmed: it's been several days with the G-Drive mounted and being backed up to on the MacBook Pro running Mojave. No shutdowns.


And it’s been several days with the WD Firewire drive connected via Apple Firewire> Thunderbolt adapter to the iMac running Catalina with no shutdowns.  


So the problem clearly is that at least some Thunderbolt drives (in my case the G-Drive Pro Thunderbolt) are not compatible with Catalina. Took a lot of trouble shooting to narrow this down, but pretty convinced at this point.

Jan 27, 2020 5:51 AM in response to PeterRobin1

Having a problem myself, consistent with this thread, that only started occurring after my recent "upgrade" to Catalina. My OWC Mercury Elite Pro Dual hardware raid box, using Thunderbolt 2, has been getting the spontaneous dismounts, typically during heavy disk operations. The most recent was just after booting a Windows 10 Parallels virtual machine that resides on the external volume and subsequently trying to start up a Windows app. I have been using this external drive for probably around 4-5 years, never had a problem. The OWC is not showing drive failures in its status lights. This last time, it was so bad when it disconnected, my Mac Pro (late 2013 trash can) froze up, then rebooted.


Let's be very clear, based on the consistent symptoms I'm seeing in this thread. Apple introduced a regression bug into Catalina, specifically with respect to external volumes, perhaps even specific to Thunderbolt ("2", in my case) i/o volume. I have no personal desire to phone apple support, as they are typically clueless to "real world" usage of their products, and I don't suspect there is a culture of q/a that endeavors to actively root out these issues that aren't part of their core delivered hardware functionality.


As an attempt to resolve, I reset PRAM, then ran diagnostics ("D" on startup), all hardware tested successfully, no errors. So I'm left to suspect that this is in fact a bug specific to Catalina, and I would also have to agree with another post suggesting that apple rushed Catalina out the door, as they frequently tend to do. I thought I'd be safe waiting until the 10.15.2 release, but sadly no, this release may have a critical thunderbolt i/o defect. I wonder if Thunderbolt 3 is affected as well.

Mar 4, 2020 10:13 AM in response to mutineer612

Update: I was able to recreate the problem on a Macbook Pro after updating to Catalina 10.15.3 from 10.15.1. Additional observation is that as long as there is IO to the drive, i.e. reading from or writing to the drive, things remain connected. The drives never randomly eject so long as there is activity. I will now wait patiently for an update to hopefully fix the issue.

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Catalina - External Hard Drives repeatedly ejected without cause.

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