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Catalina - External Hard Drives repeatedly ejected without cause.

Following the upgrade of my iMac to Catalina 10.15, some of my External Hard Discs are ejecting spontaneously. Those that are being ejected are connected through Thunderbolt 2 ports. Those connected through USB 3.0 ports are performing well. All drives are G-Tech 8TB versions


I have run 'First Aid' on the two affected discs - no problems are detected. In 'Energy Saver' 'Put hard disks to sleep when possible' is unticked. All disks worked perfectly under OS 10.14.


This is the return of an old problem that I thought had been resolved by Apple years ago. A quick web check reveals that it is alive and kicking.


I would appreciate any solutions that others have found to this problem. I would like to avoid spending another $1,000 or so to fix this by having to buy new hard drives. it seems to be software related to me.


Thank you

Peter.



iMac Line (2012 and Later)

Posted on Oct 23, 2019 5:32 AM

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Question marked as Best reply

Posted on Nov 5, 2019 3:15 PM

Dear All


The two external hard drives continue to eject spontaneous with no specific trigger event. Only drives connected by Thunderbolt cables suffer this problem. The drives are 8TB's from G-Tech which previously were ultra reliable.


I have installed new cables and reset the SMC.


The good news is that I have managed save all data (14 TB in total) on both drives to new drives and I am now safe. I am double backed up.


One of the problem drives has both Thunderbolt and USB 3.0 capability. I have reconnected that drive using a USB 3.0 cable and it no longer ejects.


I have reformatted the remaining problem drive which is Thunderbolt only, to no avail.


So something is wrong with Thunderbolt, that has been exacerbated by the upgrade to Catalina.


Any further suggestions on how to fix the problem much appreciated.


Thank you

Kind regards

Peter

180 replies

Apr 17, 2020 1:30 AM in response to PeterRobin1

Is there a solution yet for this issue?? I have searched and found a few fixes but nothing has worked. I am just using a USB thumb drive and it keeps hanging on the importing of photos then suddenly ejects with the warning of improper ejecting of a hard drive. I have a rugged with a cable I need to use but am not wanting to try it for it might damage the contents. Apple help?? Please. I have read posts on this issue since Yosemite. MacBook Pro (Retina, 13-inch, Early 2015) Catalina 10.15.4

Apr 18, 2020 2:16 AM in response to PeterRobin1

Hi Peter, it's definitely a system thing - I've had the same issue since clean install/upgrading from Mojave a couple of days ago - I've resorted to playing a movie from my drive and hiding the window so that the mac doesn't let the connection drop.


When drives were dropping out, I could still see the greyed out drive image in Disk Utility, but was unable to mount them. I had to download a free app called iBoysoft Data Recovery in order to get the drive mounted again.


I've been using macs for 30 years now(!) and it's the same every time - always some glitch with a new system, or some functionality gone - it's very frustrating when the onus is on you - but if everything worked fine so far and only the system has changed, it's likely to be an operating system error. It'll probably be sorted in a version or two, don't dump those drives just yet.

Apr 20, 2020 11:17 AM in response to PeterRobin1

my iMac Pro updated last night to Catalina 10.15.4 and now i'm getting this too. it's making my photoshop work nearly impossible because of scratch disks. i have tried multiple drives with multiple enclosures, as well as all the other solves in this thread to no avail.


I did just download Keep Drive Spinning and selected all but my time machine drive and so far none of my 4 drives have ejected.

May 3, 2020 8:09 AM in response to BDAqua

Thank you, It seemed to be a pretty decent product specially now that it has been added to the mac store but I will try to remove it as I prefer my external drives to work, it's extremely frustrating. what's odd is that my issues is with USB not Thunderbolt, the thunderbolt drives attach (Thunderbay 4 and G-Tech Raid drives both on thunderbolt 3) are working fine.

May 3, 2020 10:23 AM in response to BDAqua

I’ve actually had great results from usb powered external drives over the years. In this case, my drive failures are with a powered tb2 external drive, and the Keep Drive Spinning utility seems to have helped so far, as I’ve had no disconnects since. The problem is clearly an Apple screwup, one which they apparently have determined is not in their interest to fix quickly. I’m happy to have a suitable 3rd party workaround to apple’s bug, but disappointed that Apple has so badly dropped the ball on a serious issue.

May 4, 2020 12:52 AM in response to pureluna

Thinking this through - there must be a bit of code in the OS that checks on the 'health' of external hard drives. If, according to the criteria that have been set in the code, the OS decides that a drive is unhealthy it will eject it. Perhaps the OIS could generate a meaningful reason why a particular drive has been ejected 'randomly'. We could then take an appropriate action to fix the drive if it is really faulty.


I don't think any of us can actually resolve the problem.


I wonder if Apple would be kind enough to review this code and make it a bit more external drive / user friendly.

May 8, 2020 3:04 AM in response to skasol

Ladies & gents - I have found a cure.


After posting on here, contacting Apple chat support (who advised on checking if my thunderbolt 1 WD 4TB drive was 32-bit it 64-bit compatible) I contacted WD support.


Within Catalina, I uninstalled all software & remnants relating to WD, then rebooted.


I then downloaded & installed :-

WD Discovery

WD Utilities

WD Security

from the WD website

Rebooted the system


WD 4TB external Thunderbolt 1 drive is now connected, fully working, transferring & backing up data as it should.


Instead of it ejecting like it was doing after a few minutes, Now every 5 to 10 minutes, there is a slight pause of data transfer, as something refreshes in the background, but the drive remains mounted and fully working.




May 8, 2020 6:44 AM in response to Algnon

Mine is an OWC hardware raid box over tb2, a pair of HGST 4tb nas drives, no 3rd party drivers. This approach with WD 3rd party drivers would have no bearing on my device. To reiterate, I’ve used the same external drive box with each macOS release since 2013, and Catalina is the first release where this problem occurs. I installed the Keep Drive Spinning app A week ago, and have not yet experienced a disconnect yet. It usually happened with heavy activity ops, like a big copy, or starting a Linux vm in parallels or VMware fusion, but the KDS app appears to have helped.

May 10, 2020 10:25 AM in response to skasol

I removed all the WD software: WD Discovery

WD Utilities

WD Security


rebooted my system and so far 2 days in the drives haven't disconnected, I did not install the WD software again. my computer recognizes the drives both are USB 3's. keeping my fingers crossed this will resolve the issue, will update if anything changes. to reiterate, each time my computer when to sleep it would unmount external USB 3 WD drives, based on someone sharing I uninstalled all the WD software, didn't download it again. computer recognizes the USB drives perfectly fine, it has woken up at least 40 times without any disconnection for the past 2 days.

May 26, 2020 5:25 PM in response to mickeyjfs

My understanding is that Apple puts a priority on addressing new bugs, but largely ignores bugs that have been around for more than a certain length of time. This largely explains issues in macOS such as the random resorting of the widgets in the today view, the random changes in the task bar, and the issues with hard drives that have been around for many many years.

May 27, 2020 2:14 AM in response to Community User

Looks like I spoke too soon when I posted yesterday.... Having had my external drives connected via USB with no problems for a week or so, this morning the machine had shut down with a(another) kernel panic.


It occurred to me that the only thing that had changed since yesterday was that I set up the (new) MacBook Pro to back up using Backblaze, so wonder if the file transfers that triggered had caused the problem.... Will keep an eye on it and report back

Catalina - External Hard Drives repeatedly ejected without cause.

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