Part 5 -- Yesterday's (Tuesday) call back documentation
Hello Bernard,
The recommended steps are:
-Make sure iOS is up to date. If updating the device, test the issue after updating.
-Make sure the Settings > General > Language & Region selections are appropriate for the customer
-Make sure the appropriate Settings > General > Dictionary languages are selected Uninstall any third party keyboards
-in Settings > General > Keyboard > Keyboards and test.
-Check for Settings > General > Keyboard > Text Replacement items related to the behavior the customer is experiencing Turn off each of the following one at a time
-in Settings > General > Keyboard and test after disabling each to see if the behavior is isolated to one of these features: Auto-Correction, Check Spelling, Shortcuts Predictive Make sure the customer has a current backup
-then use Settings > General > Reset > Reset Keyboard Dictionary and test the issue
Hope these are beneficial to all! Again have a great rest of your day and Happy Thanksgiving!
Crystal
BadBernie inserting a comment here: (no, not the word CATCH) LOL
I just went through the steps on my iphone5s and ios12, and the issue went away.
I messed up where it says to turn items off under
Settings > General > Keyboard
When I got there they were all still ON !!!
Turned the correction one OFF , tested, and the issue was gone.