Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

mouse and keyboard do not connect after factory settings reinstall

I reformatted my iMac to the factory settings and now the mouse and keyboard do not connect then I cannot finish the install. Anyone has any idea how to continue ?

Posted on Oct 26, 2019 3:01 PM

Best reply

BDAqua

Level 10

240,833 points

Posted on Oct 26, 2019 6:30 PM

Are the Bluetooth or USB?

If BT pull & replace the batteries for a test.

View in context

Similar questions

Unable to use keyboard on MacOS desktop after resetting after I reset my IMac 2017 I am having trouble reinstalling the OS. My keyboard and mouse are not connecting
126 1
No response My iMac will boot up with the mouse arrow in the upper left corner. But my mouse won’t connect to move the arrow
226 3
iMac connection to keypad and mouse I turned my iMac back on after 2 weeks. It won't connect to my keyboard or mouse even though it has been fine for years. Both keyboard and mouse are charged. I have also tried connecting both by usb but iMac continues to show pictures of them 'to be connected'. Anyone else had this problem? I can't even get to put my password in.
335 4

1 reply

Best reply

BDAqua

Level 10

240,833 points

Oct 26, 2019 6:30 PM in response to ronylerner

Are the Bluetooth or USB?

If BT pull & replace the batteries for a test.

mouse and keyboard do not connect after factory settings reinstall

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up