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On screen controls locked when videos expanded in safari

I just upgraded to Catalina and I am having trouble with safari 13.0.2. Every time I am watching videos on youtube, Hulu, Netflix, etc. When expanded, I am unable to click on any of the buttons. I cannot pause videos, mute, fast forward or anything. If I hit esc the video will shrink and I can control all these buttons again. All controls work fine in chrome... I am running catalina 10.15 and safari 13.0.2


Thank you!

MacBook Pro 13", macOS 10.15

Posted on Oct 27, 2019 10:20 AM

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Question marked as Top-ranking reply

Posted on Oct 27, 2019 12:56 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information



1 reply
Question marked as Top-ranking reply

Oct 27, 2019 12:56 PM in response to paramedicma

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information



On screen controls locked when videos expanded in safari

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