Bluetooth audio problems Catalina

I've updated to Catalina and I'm not experiencing a lot of problems, but one problem in particular and it annoys me a lot.


I'm always using Bluetooth headphones or speakers on my Mac to listen to music.


The problem is that the sound to my output device randomly drops to zero. First I thought it lost connection but when I go to Bluetooth Settings it's still there and connected. When I go to Audio settings the device is still there and selected. So I push the volume-up button and the output device instantly changes to internal speakers and the sound is being played through my speakers instead of my Bluetooth connected device. When I look at the Bluetooth Settings again, the headphones are still connected. So it looks like an audio-codec-driver-software-hardware(or whatever it is)-problem instead of an Bluetooth problem. My Bluetooth apple mouse stays connected and keeps working.


The problem, as described above, appears randomly. Sometimes 3 or 4 times spread over the day, sometimes 4 or 5 times within an hour, sometimes 2 times within a minute! Very annoying.


The quickest way to solve the problem ad hoc is to disconnect and connect the Bluetooth device again through the top at Bluetooth settings.


I'm using different devices and each of them have the same problem;

- Apple AirPods 2

- Steelseries Arctis Wireless Pro

- Jbl charge 3


I've already deleted the Bluetooth folder in Library and rebooted my Mac.


I've already forgot the devices and reconnected everything.


I've already turned off and on my Bluetooth on my Mac


I've already turned off my Bluetooth on my phone (thought maybe this caused the problems but.. unfortunately no..)


Is there anyone with the same problems or does anyone has any ideas to fix this extremely annoying problem?


It looks like this problem appeared eversince I've updated my device to Catalina.

MacBook Air 13", macOS 10.15

Posted on Oct 27, 2019 11:16 PM

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Posted on Nov 13, 2019 4:55 AM

Apple Support suggested undertaking a NVRAM reset (see link below).


I have been testing it since and I haven't experienced anymore issues after an hour (it usually disconnected in less than 5 minutes before this).


Let me know if it works for you guys.


NVRAM Reset: https://support.apple.com/en-us/HT204063

(Don't worry it doesn't erase your data)

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380 replies

Jan 20, 2020 2:42 AM in response to brooklynrob

I now believe my problem literally moved out, probably a student with a machine done with his/her exams. Competition for devices or interference with 2,4 Ghz wifi to be short.


I haven’t done anything but restarts since the problem occured last time. I haven’t changed devices. All is the same. Catalina with Music is better than Mojave with iTunes. But I miss some games. Then, it’s better to have a PC, anyway.


I cannot just blame Apple.


Jan 29, 2020 12:09 AM in response to Bunkface

Hi everybody. Just to add my (negative) experience since I upgraded to Catalina with regards to bluetooth issues.

I usually work with a first series magic keyboard and mouse connected to a 2017 15 MacBook Pro. Bose QuietComfort 35 II headphones are connected via bluetooth too.

Never had a problem, but after upgrading I'm experiencing a lot of - apparently random - disconnections. Sometimes MacBook hangs and after a while (a minute maybe...) every device disconnects and reconnects again (twice while I'm writing these few rows...).


One word also for iPhone: after upgrading to 11 Pro Max - iOS 13 couple I have problem with car syncing via bluetooth (connection succeds, but cars' hardware (tried Skoda, Renault, Audi...) seems to be unable to sync contacts and calls (to be honest it once happened... while I was driving I suddenly saw the "Contacts synchronised ... " or whatever ... on the car's infotainment monitor, but since then I was never able to sync again).


It's more a personal outburst rather than an help's request. My first iPhone was a 3GS and my first Mac was the white laptop: since then it seems to me that things are getting worse, specially when it comes to customer care. :-(


Hoping that next releases will do the magic and everything will work again as expected (and as paid ...).


Meanwhile wish you all a nice day.


Giampaolo

Jan 29, 2020 12:59 AM in response to Bunkface

Same problem here. Catalina is utter garbage. It's finally making me consider leaving the Mac ecosystem entierly. Completely unacceptable that basic functionality like bluetooth and wifi stop functioning propperly. Even in the event that there were bugs, you would expect apple to patch it immediately. Not acceptable. Not sure whether to downgrade or wait (for how long?) for a patch.

Jan 30, 2020 2:40 AM in response to Max_mxx

Are these persisting disconnections, even after a restart and some manual work in the upper right bar (reconnecting the bluetooth unit after disconnecting it and turning it off)?


In Firefox after the update, I played a Youtube video and the sound changed suddenly to internal speakers, but in this case I just changed it back to the external loudspeakers, which were still connected with Bluetooth.


Music (the app) was improved.

Jan 30, 2020 10:51 PM in response to CreateCheckInvalidUserName

It’s about protection of the content and rights. It’s not related to the Bluetooth error messages in this thread. If you get it, just accept the terms. It secures that sound files aren’t shared through the technology.


Bluetooth disconnections and statics are common issues. It’s not exclusively an Apple issue. This thread is about Bluetooth connection interruptions that aren’t related to interference, statics, incompatibility with devices, rights, inavailability, low battery, pairing&unpairing issues, NVRAM reset, and bluetooth preference list (plist), but rather about a redirection while still connected:


com.apple.xpc.launchd[1] (com.apple.bluetoothaudiod): Service only ran for 0 seconds. Pushing respawn out by 1 seconds




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Bluetooth audio problems Catalina

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