Bluetooth audio problems Catalina

I've updated to Catalina and I'm not experiencing a lot of problems, but one problem in particular and it annoys me a lot.


I'm always using Bluetooth headphones or speakers on my Mac to listen to music.


The problem is that the sound to my output device randomly drops to zero. First I thought it lost connection but when I go to Bluetooth Settings it's still there and connected. When I go to Audio settings the device is still there and selected. So I push the volume-up button and the output device instantly changes to internal speakers and the sound is being played through my speakers instead of my Bluetooth connected device. When I look at the Bluetooth Settings again, the headphones are still connected. So it looks like an audio-codec-driver-software-hardware(or whatever it is)-problem instead of an Bluetooth problem. My Bluetooth apple mouse stays connected and keeps working.


The problem, as described above, appears randomly. Sometimes 3 or 4 times spread over the day, sometimes 4 or 5 times within an hour, sometimes 2 times within a minute! Very annoying.


The quickest way to solve the problem ad hoc is to disconnect and connect the Bluetooth device again through the top at Bluetooth settings.


I'm using different devices and each of them have the same problem;

- Apple AirPods 2

- Steelseries Arctis Wireless Pro

- Jbl charge 3


I've already deleted the Bluetooth folder in Library and rebooted my Mac.


I've already forgot the devices and reconnected everything.


I've already turned off and on my Bluetooth on my Mac


I've already turned off my Bluetooth on my phone (thought maybe this caused the problems but.. unfortunately no..)


Is there anyone with the same problems or does anyone has any ideas to fix this extremely annoying problem?


It looks like this problem appeared eversince I've updated my device to Catalina.

MacBook Air 13", macOS 10.15

Posted on Oct 27, 2019 11:16 PM

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Posted on Nov 13, 2019 4:55 AM

Apple Support suggested undertaking a NVRAM reset (see link below).


I have been testing it since and I haven't experienced anymore issues after an hour (it usually disconnected in less than 5 minutes before this).


Let me know if it works for you guys.


NVRAM Reset: https://support.apple.com/en-us/HT204063

(Don't worry it doesn't erase your data)

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380 replies

Feb 19, 2020 6:11 AM in response to CreateCheckInvalidUserName

Hi, CreateCheckInvalidUserName

Thanks for sharing your experience first.


I have both airpod generation 1 and 2.

I'm trying to handle codec with Virtustilus's help.

But in airpod second generation, if I turn off AAC, it doesn't work at all.

(Can't continue connected state)

How did you connect this without AAC codec?


I used bluetooth explorer (from apple developer site) and it is only able to control AAC, aptX, AAC CBR.

Do you have any other tools to use A2DP or SBC?


On the other hand, airpod 1 is working with SBC codec.

So, now I'm testing if that disconnection occurs again.

(If turn off AAC, it connect with SBC automatically)

Feb 23, 2020 2:53 PM in response to GF95

Hi GF95,


That is correct. The SBC codec solution is indeed a work around for me. I did read in this list, someone else (en France) had the same computer and Katana setup as me and it also did not work. This work around will fix that.


That being said, AAC is definitely the preferred solution. There is no doubt it is better. I am confident Apple will eventually make it work.


Also my MacBook Pro has a lot of RAM so I have not seen the Coreaudiod issue. I use video conferencing extensively on a daily basis and it has never been a problem for me. Most of my work is however, carried out on a Linux workstation so the MacBook is usually lightly loaded and generally has plenty of free memory.


For the record.... I still love my MacBook Pro.

Mar 13, 2020 8:29 AM in response to redparadox

That command line is basically the same as to restart the machine. I have told you before. There is no way that you can understand a solution that worked.


I have experienced prolonged dropout on PC, too (even with the mouse in a USB-port). I was completely stuck, but the solution was to connect the Bluetooth back on the iMac again, which has worked very fine the last four months, ironically.



Mar 25, 2020 1:30 AM in response to Bunkface

I see Catalina 10.15.4 is GA (out of beta) now. Is the general consensus that this will resolve the bluetooth auto dropouts that most on this post were experiencing? Keen to hear people's experiences with 10.15.4 before upgrading again. (I previously rolled back to Mojave. It was a pain and I don't particularly want to do it again!)

Mar 30, 2020 1:00 AM in response to oremusa

Updated to 10.15.4, but the problem's actually gotten worse. Now embedded videos and some audio streams won't play in Safari unless I not only disconnect the bluetooth speakers -- I have to power the speakers off so that the computer can no longer see them. Then, on internal speakers only, the videos will run. Meanwhile, continued strange behavior when on audio such as Apple Music -- if I go to Sound Preferences and disconnect the bluetooth speakers that aren't delivering, they usually reconnect themselves and start playing.


Catalina has been a real bummer. I hardly ever saw the beach ball in Sierra or Mojave -- now I see it multiple times a day. It reminds me of Windows, which is not a good thing.

Mar 31, 2020 4:22 AM in response to Bunkface

Just comment to inform I'm having the same issue as well.


I'm running Catalina 10.15.4 and the problem happens with my Bose QC35 II. The bluetooth still connected, but sound output changed to Internal Speakers. I can see the Bose QC35 II option but doesn't let me change to that audio output. I have no issue with my bluetooth mouse or keyboard (they are not all connected at the same time btw, only headphones and mouse or just the headphones themselves)

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Bluetooth audio problems Catalina

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