Bluetooth audio problems Catalina

I've updated to Catalina and I'm not experiencing a lot of problems, but one problem in particular and it annoys me a lot.


I'm always using Bluetooth headphones or speakers on my Mac to listen to music.


The problem is that the sound to my output device randomly drops to zero. First I thought it lost connection but when I go to Bluetooth Settings it's still there and connected. When I go to Audio settings the device is still there and selected. So I push the volume-up button and the output device instantly changes to internal speakers and the sound is being played through my speakers instead of my Bluetooth connected device. When I look at the Bluetooth Settings again, the headphones are still connected. So it looks like an audio-codec-driver-software-hardware(or whatever it is)-problem instead of an Bluetooth problem. My Bluetooth apple mouse stays connected and keeps working.


The problem, as described above, appears randomly. Sometimes 3 or 4 times spread over the day, sometimes 4 or 5 times within an hour, sometimes 2 times within a minute! Very annoying.


The quickest way to solve the problem ad hoc is to disconnect and connect the Bluetooth device again through the top at Bluetooth settings.


I'm using different devices and each of them have the same problem;

- Apple AirPods 2

- Steelseries Arctis Wireless Pro

- Jbl charge 3


I've already deleted the Bluetooth folder in Library and rebooted my Mac.


I've already forgot the devices and reconnected everything.


I've already turned off and on my Bluetooth on my Mac


I've already turned off my Bluetooth on my phone (thought maybe this caused the problems but.. unfortunately no..)


Is there anyone with the same problems or does anyone has any ideas to fix this extremely annoying problem?


It looks like this problem appeared eversince I've updated my device to Catalina.

MacBook Air 13", macOS 10.15

Posted on Oct 27, 2019 11:16 PM

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Question marked as Top-ranking reply

Posted on Nov 13, 2019 4:55 AM

Apple Support suggested undertaking a NVRAM reset (see link below).


I have been testing it since and I haven't experienced anymore issues after an hour (it usually disconnected in less than 5 minutes before this).


Let me know if it works for you guys.


NVRAM Reset: https://support.apple.com/en-us/HT204063

(Don't worry it doesn't erase your data)

Similar questions

380 replies

Sep 29, 2020 12:24 PM in response to Bunkface

Update on this issue for me. On Catalina 10.15.6, MBP 2017 13", PowerBeats Pro. My issue is when I initially put my earbud in, I hear the chime of a disconnect. To workaround, I use Bluetooth Explorer > Tools > Test Bluetooth UI Panels > Pairing > Select my Powerbeats and click Pair. Then I hear to connect chime and it will work all day. I can take it off and set it on my desk, but if I put it back in the charging case, I have to repeat the process to re-connect.

Jan 6, 2021 8:59 AM in response to Ray Turner

I had this problem. There seems to be a compatability issue between the Sony receiver and my Macbook Pro. I had to force use of the basic SBC codec by disabling AAC in the Bluetooth Explorer Audio Options. Follow the instructions here, except disable rather than enable the different codecs. https://www.howtogeek.com/425605/how-to-force-macos-to-use-the-aptx-or-aac-codecs-for-bluetooth-headphones/


You may have noticed, but not only do you ge the horrible harsh squelch noise but it also slows down the music and messes it up completely—most noticable when streaming from Spotify on my Macbook Pro.


Big Sur has not solved this issue.

Nov 13, 2019 2:58 AM in response to Bunkface

A reply to all who have this problem!


I've contacted Apple Support and the Support Specialist helped me very kindly. We've runned some diagnostic tests on my mac. These reports have been sent to the developement department. He strongly recommended me to inform you all and if you experiencing this problem as wel, contact Apple Support. The more data they receive sooner the problem will be fixed.


So please report your problem to Apple Support and refer to this thread!

Nov 13, 2019 4:37 AM in response to TheChernyi

Thank you for your message!


I've contacted Apple Support and the Support Specialist helped me very kindly. We've runned some diagnostic tests on my mac. These reports have been sent to the developement department. He strongly recommended me to inform you all and if you experiencing this problem as wel, contact Apple Support. The more data they receive sooner the problem will be fixed.


So please report your problem to Apple Support and refer to this thread!

Nov 14, 2019 12:47 AM in response to tmarciniak

Thank you for your message!


I've contacted Apple Support and the Support Specialist helped me very kindly. We've runned some diagnostic tests on my mac. These reports have been sent to the developement department. He strongly recommended me to inform you all and if you experiencing this problem as wel, contact Apple Support. The more data they receive sooner the problem will be fixed.


So please report your problem to Apple Support and refer to this thread!

Nov 19, 2019 11:26 PM in response to Motleyii

A reply to all who have this problem!


I've contacted Apple Support and the Support Specialist helped me very kindly. We've runned some diagnostic tests on my mac. These reports have been sent to the developement department. He strongly recommended me to inform you all and if you experiencing this problem as wel, contact Apple Support. The more data they receive sooner the problem will be fixed.


So please report your problem to Apple Support and refer to this thread!

Dec 6, 2019 9:02 AM in response to Bunkface

Hi guys I've been having this issue too, I use only bluetooth audio devices and they keep connected sometimes but are not selectable as audio devices, after seeing in many sites I didn't find anything that helped me to fix the issue and I realized it may be not a bluetooth problem but an audio problem since in Mojave I had a similar issue, so what I did as a partial solution is to reset Audio device from the terminal using one of these commands:


Mojave

sudo killall coreaudiod


Catalina

sudo kill -9 168


I hope they work for you


--

Best regards

Dec 11, 2019 1:13 AM in response to bitizen

A reply to all who have this problem!


I've contacted Apple Support and the Support Specialist helped me very kindly. We've runned some diagnostic tests on my mac. These reports have been sent to the developement department. He strongly recommended me to inform you all and if you experiencing this problem as wel, contact Apple Support. The more data they receive sooner the problem will be fixed.


So please report your problem to Apple Support and refer to this thread!

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Bluetooth audio problems Catalina

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