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Bluetooth audio problems Catalina

I've updated to Catalina and I'm not experiencing a lot of problems, but one problem in particular and it annoys me a lot.


I'm always using Bluetooth headphones or speakers on my Mac to listen to music.


The problem is that the sound to my output device randomly drops to zero. First I thought it lost connection but when I go to Bluetooth Settings it's still there and connected. When I go to Audio settings the device is still there and selected. So I push the volume-up button and the output device instantly changes to internal speakers and the sound is being played through my speakers instead of my Bluetooth connected device. When I look at the Bluetooth Settings again, the headphones are still connected. So it looks like an audio-codec-driver-software-hardware(or whatever it is)-problem instead of an Bluetooth problem. My Bluetooth apple mouse stays connected and keeps working.


The problem, as described above, appears randomly. Sometimes 3 or 4 times spread over the day, sometimes 4 or 5 times within an hour, sometimes 2 times within a minute! Very annoying.


The quickest way to solve the problem ad hoc is to disconnect and connect the Bluetooth device again through the top at Bluetooth settings.


I'm using different devices and each of them have the same problem;

- Apple AirPods 2

- Steelseries Arctis Wireless Pro

- Jbl charge 3


I've already deleted the Bluetooth folder in Library and rebooted my Mac.


I've already forgot the devices and reconnected everything.


I've already turned off and on my Bluetooth on my Mac


I've already turned off my Bluetooth on my phone (thought maybe this caused the problems but.. unfortunately no..)


Is there anyone with the same problems or does anyone has any ideas to fix this extremely annoying problem?


It looks like this problem appeared eversince I've updated my device to Catalina.

MacBook Air 13", macOS 10.15

Posted on Oct 27, 2019 11:16 PM

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380 replies

Nov 4, 2019 5:35 AM in response to Bunkface

I have the same. I connect to a Pioneer Bluetooth stereo system, and stream Internet radio throughout the day, and yes, 3 or 4 times a day, completely at random when not even doing anything on the Mac, it simply drops back to the Mac's speakers.


The Bluetooth icon hasn't changed, it's still connected to the stereo, everything is up and running, but I have to manually go back to the BT icon and disconnect/reconnect the external device.


I haven't had the patience to leave it alone when it does this to see whether it spontaneously reconnects to the external speaker system - I expect it does (because I sometimes leave my desk for half the day and it's always connected when I return), but I can imagine how frustrating it is when you'r using headphones.

Nov 4, 2019 4:54 PM in response to Bunkface

I have a MacBook Air (Early 2013) and I have a Creative D80 that I always use when I'm home. Recently I upgraded to Catalina and now I'm have problems with it. The audio skips and drops out. I've rebooted the machine, I deleted com.apple.Bluetooth.plist and cleared the NVRam with option/command/p/r, I've re-added the Creative D80 and nothing helps. I really miss my D80 as it sounds much better than the built in speakers.


If someone has a solution or even a way to commit to further diagnosis I'd like to hear it

Nov 5, 2019 5:24 AM in response to Bunkface

I have the same issue also.

Whatever BlueTooth headphones/earbuds/speaker that I have attached randomly drops to no output after 10-15 minutes of use. The bluetooth icon still shows the device as being connected, but there is no audio. I also cannot disconnect from the device from the bt menubar icon.


removing and reconnecting the device from bt systemn prefs seems to work - for another 10-15 minutes and then it happens all over again.

Nov 5, 2019 3:41 PM in response to Bunkface

Same issue happening with a Jabra 75 UC and a Plantronics Legend on a 2017 13 inch MacBook Pro after upgrading to Catalina. I'm running 10.15.1


If I'm on a VOIP call over Zoom or Hangouts the audio drops out within a matter of minutes. The same headsets work flawlessly on my phone and Windows machine.


I've tried all of the resetting tricks and PRAM/SMC clears.


This is super annoying and I'm surprised something this wasn't caught during QA. It only appears to affect Bluetooth audio because my mouse and keyboard seem to work normally.

Nov 5, 2019 5:42 PM in response to Bunkface

Use the Activity Monitor and Console apps to look for strange behavior. Activity Monitor will tell you if anything is using excessive CPU time. It will graph the overall CPU usage which should point out times of high CPU utilization. The Activity Monitor can also show you the processes using the most CPU. On my system, I had four mystery background processes using 100% of a processor each. After updating Parallels, these mysterious processes went away on the next reboot. Even if you can't resolve the problem this way, identifying troublesome processes will allow more useful information.


If you look at the System log using Console, you may be able to spot error messages. Look for the words audio and bluetooth.


The more information that you can provide, the faster the problem will be resolved.


If you want something really odd, my laptop says that it is connected to the internet through my iPhone, but my iPhone says that it isn't connected to the internet. I think the near simultaneous introduction of Catalina and iOS 13 may be making the problem worse.

Nov 13, 2019 2:58 AM in response to Bunkface

A reply to all who have this problem!


I've contacted Apple Support and the Support Specialist helped me very kindly. We've runned some diagnostic tests on my mac. These reports have been sent to the developement department. He strongly recommended me to inform you all and if you experiencing this problem as wel, contact Apple Support. The more data they receive sooner the problem will be fixed.


So please report your problem to Apple Support and refer to this thread!

Nov 13, 2019 4:37 AM in response to TheChernyi

Thank you for your message!


I've contacted Apple Support and the Support Specialist helped me very kindly. We've runned some diagnostic tests on my mac. These reports have been sent to the developement department. He strongly recommended me to inform you all and if you experiencing this problem as wel, contact Apple Support. The more data they receive sooner the problem will be fixed.


So please report your problem to Apple Support and refer to this thread!

Nov 13, 2019 1:20 PM in response to unix_commando

As has been said numerous times on this thread - NVRAM reset + bluetooth pref delete + blutooth debug + disconnecting/unpairing & every other trick here does NOT work. I repeat this is a bug in MacOS Catalina. None of the solutions in this thread will work. You can only downgrade to Mojave, and/or contact Apple who will takes months to fix this.

Bluetooth audio problems Catalina

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