Photos Cannot Play This Video Because the Resource is Unavailable After Catalina Update

Upgraded to Catalina Oct 7.


Computer stuck in a "Log into iCloud" loop so I logged out and back in so my computer began the long process of checking all my already downloaded and original photos on my Mac (Retina 5k, 27", 2019, 3.6 GHz 8-Core i9; 72GB memory, Pro Vega 48 8GB) vs what's up in my iCloud acct. For reference, it's a sh*tload of pics and videos. 1.5TB. 105k pics, 10k photos. Some raw pics in there, lots of 4k shot on phones, dslrs, etc.


Anyhow, finally made some good progress over the course of almost 3 weeks. Photos taken on iCloud logged in devices like phones and iPads are beaming up to cloud no problem, and then my iMac (set to Download Originals) is updating my Photo library in what seems to be real time with those pics. There don't appear to be any more pics that my computer is trying to upload to the cloud. Everything seems to be accessible in iCloud, in original size and format, by using a browser to view my library. On my computer is a slightly different story, however.


My computer is trying to Download 218 originals and has been for about 4 days. I looked around to see what exactly is going on and have been able to figure out that at least 140 of those 218 pics are GoPro video related issues.


On my computer, within my Photo library, I have a GoPro smart album for all videos shot with my Hero 7 Black. When I click to play on any of these videos within Photos, I get the message "Cannot Play Video: Photos Cannot Play this video because the resource is unavailable." That same video can be watched on a web browser logged into my iCloud act and library, however.


Interestingly, when I download that same original file from my iCloud act on a web browser TO my desktop, the same thing happens: If i try to import that file into my Photos library, and play it, i get the same error. However, that file can be played using Quicktime.


Same is true for the file as seen in the Photos app: If I export unmodified version of that file from Photos to my desktop, I can play that file using Quicktime but it can't be played within Photos.


Any thoughts my friends?

iMac Line (2012 and Later)

Posted on Oct 28, 2019 5:18 AM

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Posted on Oct 28, 2019 10:05 AM

Catalina does no longer support all image and video formats, that have been supported by earlier system versions.

I would convert all videos to one of the formats that are listed here for iMovie: https://support.apple.com/en-us/HT209029

You will probably find all videos, that are no longer compatible with Photos 5.0 in the album "Unable to upload". Export the originals from Photos to a folder on the Desktop and try to convert them to a different format.


Where is your Photos Library stored? The error Message "Ressource not found" could be caused by permission problems or an incompatible filesystem of the volume with the Photos Library. I have seen this warning, if he library is on volume with a case-sensitive format, for example.


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28 replies

Oct 30, 2019 2:41 AM in response to E lop

  1. FWIW when i select a problematic video within Photos, and go to Image-->edit with-->quicktime, I get this message: "An error occurred while preparing external edit- Failed to download CPLResourceTypeMediaMetaData for AY0ZIF0HRYsstRIQWu4pJ6rEq5fA#PrimarySync (Asset field not found)."
  2. Some videos that weren't playable seem to be playable now within Photos. I'm not sure if it was the rebuild/repair or something else that is going on while the computer now uploads all my newly repaired library into the cloud, but I suppose that's progress? Whats interesting is that some videos are available others are not AND some videos that were available a couple hours ago no longer are.

Nov 6, 2019 9:47 AM in response to E lop

Im still in uploading purgatory after having repaired my library. About 80% done, it appears.


Interestingly, I'm getting the error message "Resource not found" on more videos than was the case earlier.


We will see what happens.


I tried opening Photos in safe mode to see if those same videos worked. They did not. Same error.

Dec 1, 2019 5:01 AM in response to Mikael Puittinen

Mikael, thank you so much for your input. Where is the location of this masters.legacy folder within Catalina? I would love to check if the videos I see there are the ones that are giving me this error.


I would add, however, that the problematic videos aren't that old, from what I can tell. They are mostly GoPro videos shot in 2019 and some Nikon D850 videos shot over the course of the last 18-24 months

Dec 1, 2019 7:54 PM in response to E lop

I'm having the same issue with Videos and Photos. Everything that was imported with iPhoto back then just cannot be played, exported or otherwise viewed. The only Video files I can see are the most recent ones, imported with the Catalina Photos App.

The photos also appear pixelated, as if it had used the thumbnail files instead of the original masters.


I tried starting from scratch


I'm so frustrated they broke this app...


Dec 5, 2019 11:55 AM in response to fhpetrone

So update: my computer is still “downloadin original files” . Its stuck on about 2500 to go. That number hasn’t budged in 36 hours. I’ve been keeping the computer awake and Photos opened and minimized. The face curation process is complete, it appears. But why is it taking so long to download these remaining items? I of course still have the “resource unavailable” issue with the same videos as before (if not more) but I do some processes working here and there that seem related to my library. I suppose it’s still working ?

Dec 10, 2019 9:59 AM in response to Mikael Puittinen

the file name as seen in Photos for everything is different from the new, randomly generated mish mosh name i see for a given file in the Photos package under Originals.


for example, an unplayable file I have has the file name GX010056.mp4 in Photos, but once I found it in Originals (inside the photos library package) it has the name: D93153B0-A7CA-4CC1-83B2-262955B5E396.mp4. Cause of course it would


Like you, I've figured out that a file that is giving me problems: A) can still be played in QT. and B) if I export that video that I'm playing QT, using QT, and then import that newly created/exported file into Photos, it plays fine.


However, I have no way of knowing how many affected files i have. The ones I'm having problems with are not showing up anywhere but within Originals in the Photo package.

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Photos Cannot Play This Video Because the Resource is Unavailable After Catalina Update

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