I have a problem connecting my air pods to macbook. To solve it I'm trying to get help on https://getsupport.apple.com/
Each time I go there it displays the same screen with error It appears that no one can help me with my problem.
That is definitely not the way the customers should be treated!
OK
Apple does NOT provide DIRECT support IN Ukraine (and MANY other countries)
It relies on "Apple Authorized Service Providers" - like cellular phone stores, etc - to provide direct support
You cannot GET TO getsupport.apple.com from Ukraine - period
When I search for a "provider" - https://locate.apple.com/ua/en/?apt_Flag=true - in Ukraine, I too get an error on THAT page
For countries that have NO ONLINE SUPPORT - Apple has decided to staff TWITTER with the same folks that staff their phone & chat support in the US and other countries where they DO have support services
Apple Support (@AppleSupport) / Twitter
OK
Apple does NOT provide DIRECT support IN Ukraine (and MANY other countries)
It relies on "Apple Authorized Service Providers" - like cellular phone stores, etc - to provide direct support
You cannot GET TO getsupport.apple.com from Ukraine - period
When I search for a "provider" - https://locate.apple.com/ua/en/?apt_Flag=true - in Ukraine, I too get an error on THAT page
For countries that have NO ONLINE SUPPORT - Apple has decided to staff TWITTER with the same folks that staff their phone & chat support in the US and other countries where they DO have support services
Apple Support (@AppleSupport) / Twitter
OK
The fact that you are receiving an error message at all means that the "system"is able to tell that it is not working right
The "try again later" instruction is all you can do
If this persists for more than a few hours, post a reply here
That said, try what is suggested in this > If your AirPods won't connect - Apple Support
Please lay your cards on the table.
If you will answer these, I will try to reproduce
Additionally, you mention "my friends devices" - Have THEY tried to access https://getsupport.apple.com/ (and on what devices)? - do THEY get the error on that page?
When you actually talk with CS, realize that the first person that you speak with is the one with the LEAST amount of knowledge - they rely solely on a "knowledge base" and must be able to "ask the right question OF it"
If indeed your issue is related to an update to a NEW MacOS, then the KB is likely to have LITTLE in it that is part of the MAIN KB
Ask to speak with a supervisor
That said... we may be better equipped to troubleshoot your problem than they are
Describe, in DETAIL, what your issue is - every step that you take and detailed results - start from the immediately preceding EVENT to your problem
Writing an effective Apple Support Communities Question - Apple Community
I do, in fact, agree
Tell Apple > Contact Us - Website Feedback - Apple
FWIW, I do NOT see any way to get localized content for Ukraine for all Apple products
Choose your country or region - Apple
I DO find regional Support for iTunes > iTunes - Official Apple Support (other Europe)
found from > Choose your country or region - Official Apple Support
this would be for the iTunes STORE - music, movies & apps purchases
Believe me, I've tried all the "most common ways to help". Nothing helps. I suppose it's related to the latest Catalina update, but someone from the customer support definitely needs to validate my assumptions.
Regarding the https://getsupport.apple.com/
Still doesn't work with the same screen...it's been 2 hours
Thanks for describing the communication protocol.
With all the respect, I would really like to receive a qualified assistance from a company representative, because it seems that my issue can also be reproduced on my friends devices (air pods <-> macbook pro).
This particular thread is related to Customer support portal is not working for 2+ hours and customer isn't able to get qualified assistance with the issue.
But I hope you agree that this is not the proper UX of an Apple-size company website.
I had to spend 3 hours waiting and pinging on different forums to figure out what's wrong.
I bet, thousands of people had just quit looking for help, since it's not obvious at all.
What kind of message is this
"We’re Sorry.
We are unable to complete your request at this time. Please try again or come back later."
In 21st century servers are able to track the location of incoming requests to show proper messaging to the customers.
Also, Apple has Ukrainian localization on their website which can also be used for proper messaging.
In other words, using Apple's website to get help was quite disappointing.
Worst thing here is that I can't file a suggestion for improvement.
Thanks a lot! I've shared my feedback regarding this situation.
Getsupport.apple.com doesn't work!!
