I connect my iPhone XR to my iMac, it recognizes the device but the Music Library does not load, all I get is a spinning wheel and that goes for Finder.
If I remember correctly Music/iPhone worked fine after I upgraded to Catalina but not since the last update.
Could anyone help
Cheers Mike
iMac (Retina 5K, 27-inch, Late 2015)
Catalina 10.15
Music Version 1.0.0.426
Hello allensfarm,
Welcome to Apple Support Communities. I understand that your iPhone XR is recognized by your iMac but you see a spinning wheel instead of music syncing. I’m happy to help.
Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support
Please restart your iMac. Once both devices have fully restarted, are you able to sync music? If not, please use the steps here to upgrade your macOS version: How to update the software on your Mac - Apple Support
If you haven’t done so, please back up and update your iPhone to the latest iOS version sign the steps here: Update your iPhone, iPad, or iPod touch - Apple Support
Take care.
Hello allensfarm,
Welcome to Apple Support Communities. I understand that your iPhone XR is recognized by your iMac but you see a spinning wheel instead of music syncing. I’m happy to help.
Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support
Please restart your iMac. Once both devices have fully restarted, are you able to sync music? If not, please use the steps here to upgrade your macOS version: How to update the software on your Mac - Apple Support
If you haven’t done so, please back up and update your iPhone to the latest iOS version sign the steps here: Update your iPhone, iPad, or iPod touch - Apple Support
Take care.
iPhone recognized but does not sync.
