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allensfarm Author

Level 1

13 points

iPhone recognized but does not sync.

I connect my iPhone XR to my iMac, it recognizes the device but the Music Library does not load, all I get is a spinning wheel and that goes for Finder.

If I remember correctly Music/iPhone worked fine after I upgraded to Catalina but not since the last update.

Could anyone help

Cheers Mike

iMac (Retina 5K, 27-inch, Late 2015)

Catalina 10.15

Music Version 1.0.0.426

Posted on Oct 31, 2019 9:49 AM

Top-ranking reply

i_rina

Community Specialist

Posted on Nov 5, 2019 1:01 PM

Hello allensfarm,

Welcome to Apple Support Communities. I understand that your iPhone XR is recognized by your iMac but you see a spinning wheel instead of music syncing. I’m happy to help.

Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support

Please restart your iMac. Once both devices have fully restarted, are you able to sync music? If not, please use the steps here to upgrade your macOS version: How to update the software on your Mac - Apple Support

If you haven’t done so, please back up and update your iPhone to the latest iOS version sign the steps here: Update your iPhone, iPad, or iPod touch - Apple Support

Take care.

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iPhone recognized but does not sync.

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