playing movies in TV app - sound and audio get out of sync

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Level 1

79 points

playing movies in TV app - sound and audio get out of sync

(2017 Ipad Pro, running latest iOS)

Since iOS 13 came out, while playing movies in the TV app, after a while (15-30 minutes) the sound and video go out of sync. This gets worse as the movie progresses, going from mildly annoying to completely unwatchable. This seems to only happen with movie files that are encoded outside of itunes - that is, if I buy/rent a movie on itunes, it'll work fine with no problems, but if I get the same movie from an outside source, it'll have this problem. However, the file from the outside source will work fine in other video players on the ipad, such as VLC.

I've reported this problem via the feedback app after every update version of iOS 13 that's come out, and you'd think this would be something they'd fix immediately, but no. Is this some kind of ham handed attempt to lock in videos from itunes only, or just bad quality control?

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Nov 1, 2019 2:57 PM

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Answer 1

sduck409 Author

Level 1

79 points

Nov 1, 2019 9:47 PM in response to QuickPost

Thanks, and I've now done so. Do reports filed in the feedback app that loads onto the ipad if you're in the beta program not get to anyone? I've been using that regularly for bug reports, but if it's not working, I'll stop.

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Answer 2

QuickPost

Level 10

103,437 points

Dec 11, 2019 5:35 PM in response to sduck409

Hello,

That's the problem! You must restore your iPad to factory settings and set it up as a new device. Failing to do so will cause these types of random problems when upgrading iPad's system software from a beta release to the consumer release.

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Answer 3

sduck409 Author

Level 1

79 points

Dec 12, 2019 8:27 AM in response to QuickPost

Sorry, that didn't work. It took a LONG time to restore everything, and I was hopeful, but no. It did fix another, much smaller, much less annoying bug I had been experiencing, so all is not lost.

For the record, when the first beta of IpadOS came out, I signed up for it, and installed it, but ran into this bug, and a few others, and after trying to deal with them for 2 days I reverted back to the stock iOS at the time. This problem went away, and didn't come back until the first official release of IpadOS 13.

I tried some other things also this morning - I've noticed that third party TV shows don't have this problem, so I tried deleting the problem file, changing the setting of the problem file(s) in itunes and resyncing them - I tried Home Videos and TV Show - neither of these fixed the problem.

I wish Apple well in finding a solution to this, if they even care, but in the meantime I'm just going to move my movie watching to VLC.

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