Can't Login in Music, TV, Podcast app
With a fresh install of Catalina on a MacBook Air 2018 I am unable to login too Music, TV, Podcast App. I don't even get a error message.
MacBook Air
Apple Event: May 7th at 7 am PT
With a fresh install of Catalina on a MacBook Air 2018 I am unable to login too Music, TV, Podcast App. I don't even get a error message.
MacBook Air
I'm having the exact same issue on my 2012 iMac. I did a clean install from Recovery Mode and signed into my iCloud which worked perfectly. iMessage and FaceTime also work just fine. Only logging into Music, Podcasts and TV is not possible since the login screen just disappears after I enter my credentials and then nothing happens. When trying to view the 'For You' page, I get a message saying an error occurred an I should try again. Trying to connect to the iTunes Store sometimes gives me this error message:
Translation: Connection to the iTunes Store has failed. An unknown error occurred (11556). Check whether the network connection is active and try again.
The podcast app gives this error message:
Translation: Something went wrong during the authentication. (0)
Needless to say, the network connection is fine and I have no other synching issues with my Apple ID. I've tried logging into the services via multiple routes, but it just doesn't make it past the first login screen. Doing another clean install did not help either. Taking a look around lead me to another case on this forum, as well as two subreddits:
https://discussions.apple.com/thread/250811383
https://www.reddit.com/r/MacOS/comments/dpwkb3/catalina_fail_again_cant_sign_in_to_apple_music/
https://www.reddit.com/r/AppleMusic/comments/dpzk86/cant_sign_in_with_my_apple_id_into_music_app/
As of now, no-one seems to have found a solution. I'm on the phone with Apple trying to figure out whether they know a way around this.
Glad it worked for you! And yeah, I agree, while it is nice to have this workaround for the moment, Apple should look into this and fix it. Preferably so you just can sign in to the Media Services on the affected user account without having to do a clean install again.
Update: After I spoke with an Apple support employee, we decided to set up a new user account and skip the Apple ID login when first logging into this account. Then, when the Mac is configured, we discovered that it is possible to then correctly login to Music, Podcasts and TV and subsequently to iCloud in general. Therefore, it seems that a workaround is to either:
I personally went for the second option because I didn't want to sit through the whole installation process again. It seems that everything is working fine: the Media Services are all working and iCloud is also fully functional. Hope this helps!
Thanks Laurens,
This is a workaround that will work. I can confirm that it works.
But Apple should fix this. I am not going to clean install my Macs again and setup everything.
I use a temporary user to listen to my music now.
After a long call with apple and spoken to different employees. There seems to be a bug in Mac OS 10.15.1 and it's getting fixed in the near future with a update.
Can't Login in Music, TV, Podcast app