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AirPod Pro Microphone Call Quality

Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.  

Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.

Posted on Nov 2, 2019 5:58 AM

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Question marked as Top-ranking reply

Posted on Nov 4, 2019 6:27 AM

Yes it is happening to me as well!! People say I am muffled and cannot hear me very well. 😡

I paid a lot for these and to have the Pro name there should not be any muffling when using the mic to talk!!! Come on Apple..........

782 replies

Sep 5, 2021 9:16 AM in response to Syrcle

It’s really sad that Apple has chosen not to address this issue. The AirPod Pros work great for everything except phone calls. I have done all of the suggested fixes and yes it will help temporarily but within a few calls or later that day the same issue always comes back. It’s absolutely sad that Apple will not address or attempt to fix this problem.

Sep 8, 2021 12:20 AM in response to AlexLSE

New problem guys!! Now my airpods pro loses audio when connected to my MacBook pro..such BS. It shows connected, and then bam.. no audio. Disgusting…F*** APPLE! Anybody wants to buy my entire set comprising of an iphone 12 mini, macbook pro & airpods pro? I’m switching to the far superior and much more friendly and usable Windows..oh and F*** Apple!!!

Sep 15, 2021 5:24 AM in response to NothingCZ

They returned my full money for AirPods Pro. I was waiting for yesterday if Apple introduced the second generation AirPods Pro, but it didn't happen. Since I think this glitch is a question of the headphone firmware version, so I decided to go and buy a brand new one again and there was no problem with calling on the current "old" version of the 2D27 firmware!

Sep 16, 2021 3:14 AM in response to Syrcle

I have this same issue, Apple, please fix it. This issue can be simply duplicated with a fan truning on/off when you are making a phone call with others, I'm sure that your talents have better ways to confirm that with your expensive instuments in your FA lab. For me, it must be a design flaw, A $250 airpids pro cannot distinguish the real environemtal noise and the user's voice when there is a wind blowing through. that's not acceptable, more importantly, with some many users facing this same issue, there is no any announcement or solutions from Apple... something must be done for this...

Sep 17, 2021 2:48 PM in response to physicsryan

I have the same problem too. Its so bad I've stopped using my airpods for anything involving a mic. Its inexcusable given the price and how many people have been dealing with this. The mic is essentially useless.... I've tried the resets, the resync, even tried pairing a completely different set of airpod pros, disabling noise cancellation blah blah nothing works.

Sep 21, 2021 3:50 PM in response to Syrcle

Yes. I bought AirPods Pro and no one can hear me if I am in any location other than very quiet. For such an expensive piece of equipment I am expecting more. It really so bad that I have to resort to holding my phones more time that I want to while commuting or walking around the city.

mis there going to be an algorithm fix on the works for this? I am thinking about returning them now.

AirPod Pro Microphone Call Quality

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