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Level 3

770 points

AirPod Pro Microphone Call Quality

Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.

Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.

Posted on Nov 2, 2019 5:58 AM

Top-ranking reply

7Huck

Level 1

24 points

Posted on Nov 4, 2019 6:27 AM

Yes it is happening to me as well!! People say I am muffled and cannot hear me very well. 😡

I paid a lot for these and to have the Pro name there should not be any muffling when using the mic to talk!!! Come on Apple..........

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Similar questions

782 replies

Sep 29, 2021 6:15 AM in response to NothingCZ

how to install the latest beta version firmware?

Sep 29, 2021 7:00 AM in response to Lawrence_Liu

Type on Google “how to install AirPods beta firmware”

Oct 5, 2021 2:44 PM in response to NothingCZ

Did anyone get the new release firmware?

Any luck finding a solution to the issue??

Oct 5, 2021 3:40 PM in response to Mzayed_001

the only solution is to get a brand new and not a replacement. It’s a hardware issue of previous production.

Oct 5, 2021 6:45 PM in response to macgalileo

Any source on this? Are there certain serial number prefixes we can look for to see if they're a newer production batch or not?

Oct 5, 2021 11:06 PM in response to mike.obrien526

Just my personal experience. I replaced them multiple time with “replacement kit” and all rubbish. The last time they said will give a brand new from the one that they sell and since then all good.

Oct 6, 2021 2:25 AM in response to philipccc

Hey! Did you get a new pair of headphones? Please give us some update :)

Oct 6, 2021 3:08 AM in response to macgalileo

Alright - thx for your response! Just to make it clear.. You do not have any microphone issues with the new headphones you got in replacement?

Oct 6, 2021 3:18 AM in response to flovinmikkelsen

Depends on how you define the problem. Before I could not communicate at all. No a communication is ok and reasonable .

Oct 6, 2021 3:48 AM in response to macgalileo

Alright, thx mate :)

Oct 6, 2021 8:57 AM in response to Syrcle

Just installed 4A400 firmware but the problem is still not fixed. I will try to reset my phone And airpods

Oct 12, 2021 10:55 AM in response to Aleung99

I updated on firmware version 4A400 and problem fixed. Voice calls with no problems now!

AlexLSE

Level 1

8 points

Oct 12, 2021 12:22 PM in response to NothingCZ

Indeed firmware version 4A400 resolved it for me as well..

agil241

Level 1

8 points

Oct 18, 2021 8:17 AM in response to AlexLSE

Just installed 4A400 firmware but the problem is still not fixed.

When you make calls outside or send WhatsApp audios, the receiver complains of poor

microphone quality.

Apple please fix

Nov 5, 2021 5:16 AM in response to Jlinan

It seems a hardware problem, i got a replacement kit and now working properly on calls

AirPod Pro Microphone Call Quality