Battery Health Capacity Dropped

Okay, this could probably means nothing to everybody but I recently discovered this. I purchased the iPhone 11 Pro Max on the preorder day and got it on the launch day. So the battery health was at 100% but as of today, it dropped ONE percent. I tried to figure out why and what did I do wrong. so what I did was when I fully charged the phone, I unplug. I let it drains down to 20%. Prior to doing to maximize the performance, I had no clues how to get the best out of my battery life. The Apple tech support explained that I should have let the battery get down to 20% with however usage I use: normal or heavy. Once it gets to 20%, I recharge it. I even checked the optimized battery charging to ON. So, I have no idea why it dropped 1 percent to 99 now... I mean, this is a two months old iPhone and I never had this issue with iPhone 7 Plus, I remembered the battery health was at 98% after ONE year. I mean, already in two months, it dropped 1 percent.


Can anyone help me to understand what and why this happened?

iPhone 11 Pro Max, iOS 13

Posted on Nov 2, 2019 8:36 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 10, 2019 6:51 PM

Hello friends, i've posted a comment before in this thread and has been following all the new comments written here. Those users telling others to reset their iphone to restore that 1 or 2% battery health loss, please STOP.


Please let me elaborate more about Li-ion batteries. These batteries will decay/degrade over time. It is a scientific process that is inevitable and unavoidable. Your smartphone battery WILL degrade, it just depends on how fast or slow. An industrial grade battery tester that can accurately calculate the capacity of a li-ion batt is bigger than your iPhone itself, so yes, the accuracy for the battery measurement in our iPhone is very limited.


Your li-ion battery starts decaying the very moment you hit your 1st full charge cycle, albeit insignificant. So over the course of 1 or 2 month, it is NORMAL to lose 1 or 2%. For day to day typical consumers like most of the users here, there is NO WAY to reverse this decaying process as it is a scientifically normal process for li-ion battery. So no, your 'restore iPhone to get back to 100%' method will not work, because what's gone is gone.


Some info about wireless & fast charging below.

There are too many sources for me to cite, but these are the general ideas about li-ion batteries.


Higher temperature will cause li-ion batteries to degrade even faster, so yes wireless charging hurts the battery, albeit slowly and gently.


Charging with the new 18W charger is generally safe. 0 - 50% - super fast

50-80% - normal

80-95% - slow

95-100% - super slow

This adaptive charging helps prolong the life of your battery as it's not constantly pushing high wattage into your battery.


Obviously, the slower your charging, the better is it for your battery. But is it worth it to wait up to 4 hours (or possibly more) using the 5W charger to hit 100% for your iPhone 11 Pro Max, or a good 2 hours using the 18W charger, your call.


Another tip: the recommended power input for fast charging on iPhone is 18W. If you're gonna purchase a 3rd party charger, do not buy anything above 18W.

Anything below that like 5W, 10W, 12W etc chargers are fine. I've used a charger higher than 18W, and it's super fast. But it was what costed me 2% battery health. It's been a month since i switched back to the Apple 18W charging and there hasn't been any percentage drop.

Similar questions

1,151 replies

Dec 21, 2019 11:44 AM in response to Mac_slide

Mac_slide wrote:
I use what apple gave me the fast charger and it has so far from day one not changed off 100%


We're seeing normal variations, including some that (when interpolated into midway points) don't seem all that far off from Apple's specified battery performance of 80% after 500 cycles. I certainly don't sense that there's anything more than normal variations, with a few exceptions. Many of the complaints I see posted in this topic (including posts asking for a new device) on their face seem to be complaints that they're not vastly exceeding the performance that others have seen.


As for fast charging, that's been going on to some degree for a while. While iPhones only came with a 5W "cube" for years, many were using higher power adapters or via Macs (I believe up to 2100 mA for USB-A and now 2400 mA for USB-C) for years and not noticing any accelerated decline. When going over 80% and then approaching full charge, the power management system always reduces the charging current. This is absolutely needed to obtain as full a charge as possible and to prevent the battery from overheating.

Dec 26, 2019 7:25 AM in response to nessnaj

Call Apple support and ask them to do a remote diagnostic on your phone. This will tell you your battery charge cycle count. My battery charge cycle count was 171 and that resulted in a 98% battery capacity in about a 3-4 month period. After you get your battery charge cycle count, then you will know if your battery has a problem or not. If you have a Mac, you can download coconut battery and get the same info from that if you ae lazy to call Apple support.

Jan 9, 2020 9:24 AM in response to Yozzzer

It's not a live battery health status like with Mac notebook computers. It seems to update periodically after reassessing battery health. The most important thing is that it's an estimate and that estimation model can jump with all sorts of inputs. Especially when a battery gets older, it's just a guess really.

Jan 22, 2020 9:25 AM in response to tjroberts1

They may in fact have changed the algorithm and may do so again. It is not a precise measurement of the battery, it is a snapshot of the battery at the time you checked it and it can vary by time, charge level, current usage of the phone, temperature, environment, etc. None of the posts here show a problem with the possible exception of your iPhone 7. It may indeed have a battery problem, you should get it tested.

Jan 22, 2020 12:07 PM in response to IdrisSeabright

I am afraid it does. For example, with a lithium ion battery, the normal max voltage is 4.2 volts, and this is the figure used for the 300 to 500 life cycles. For every 0.1 volt less than that charged, the cycles approximately double, so if for example you only charged the battery up to 3.9 volts, (as is the case with my Iphone 7), you get up to 4000 cycles.

If you fast charge your battery enough to get hot, lithium spikes are formed, which in a worse case, can cause damage that can be fatal to the battery.

Apple appear to reduce the maximum you can charge your battery as already mentioned by a senior poster, (same with the minimum), to increase the life of the battery, but I puzzle as to why they still quote the base health on an expected 500 cycles, but then I do not know enough about the BSM in each model.

All this means that Apple stop your battery discharging past a figure they have deemed safe, and up to a figure they think will maximise the life of the battery, and if it is 3.9v, then it is highly likely in the thousands of cycles, not 500, but if it is 4.2volts, then by you not fully charging it, you will add life, but either way, reducing the upper charge level adds life. To monitor the health of the battery, perhaps the algorithm is not taking the peak voltage charged to into account? This by the way reduces the usable capacity of the battery, hence the need to charge it more often.


Jan 23, 2020 11:47 PM in response to Profaniter13

Lithium Ion Batteries are a consumable product. Despite you having a brand new phone, the battery inside could be quite old. Non-Apple branded fast chargers can degrade the battery faster than genuine chargers. It is always good for a battery to reach either end of the voltage scale (0% - 100%). Leaving phones on a charger constantly will degrade the battery inside.


If you are experiencing problems with performance or battery life, it is recommended to bring your phone for a service at an Apple Store or an Authorised Apple Service Provider.

Jan 24, 2020 6:59 AM in response to FarMuf

FarMuf wrote:
Lithium Ion Batteries are a consumable product. Despite you having a brand new phone, the battery inside could be quite old. Non-Apple branded fast chargers can degrade the battery faster than genuine chargers. It is always good for a battery to reach either end of the voltage scale (0% - 100%). Leaving phones on a charger constantly will degrade the battery inside.


While I do agree that batteries are consumables, the rest of what you state isn’t correct. As long as a power adapter is well regulated for voltage, it’s really just a voltage supply. The actual charging circuits are in the device and not the power adapter. An Apple 12W power adapter is no better or worse for an iPhone than a quality non-Apple 12W power adapter.


I have no idea what you mean by “voltage scale”. I don’t particularly believe there’s a problem with reaching any particular charge, but there’s no particular need to get to 0%.


Leaving it connected to power is fine. It won’t overcharge and typically stops charging when full. It will then allow the charge to drop before charging to full again. All of this is transparent to the user where it will just show 100%, but tools like coconutBattery or iMazing will show a more accurate representation of the state of charge. There are some who use a charging case almost all the time, and the battery barely loses capacity because it goes through very few actual charge cycles. But that’s trading off the life of the charging case battery to keep the internal battery from racking up cycles.

Feb 1, 2020 2:38 AM in response to Profaniter13

These batteries wear down the more cycles you have. For lithium battery it’s optimum to keep them between 90% to 60% max. Keep it topped up as much as you can and don’t let it go to low battery levels as this kills the battery.

This is the only way to keep your battery healthy.

Otherwise this phones are designed to last the warranty with full cycles and then battery will degrade and you have to either buy a new battery or replace the phone!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Battery Health Capacity Dropped

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.