You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Battery Health Capacity Dropped

Okay, this could probably means nothing to everybody but I recently discovered this. I purchased the iPhone 11 Pro Max on the preorder day and got it on the launch day. So the battery health was at 100% but as of today, it dropped ONE percent. I tried to figure out why and what did I do wrong. so what I did was when I fully charged the phone, I unplug. I let it drains down to 20%. Prior to doing to maximize the performance, I had no clues how to get the best out of my battery life. The Apple tech support explained that I should have let the battery get down to 20% with however usage I use: normal or heavy. Once it gets to 20%, I recharge it. I even checked the optimized battery charging to ON. So, I have no idea why it dropped 1 percent to 99 now... I mean, this is a two months old iPhone and I never had this issue with iPhone 7 Plus, I remembered the battery health was at 98% after ONE year. I mean, already in two months, it dropped 1 percent.


Can anyone help me to understand what and why this happened?

iPhone 11 Pro Max, iOS 13

Posted on Nov 2, 2019 8:36 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2019 10:41 PM

Same here

2 months

@98% now

have broken my head with apple team they don’t agree that there is a problem

took my phone for 8 days and no resolution

but I guess many are facing this issue

why is apple not serious don’t know

Similar questions

1,151 replies

Dec 15, 2019 9:23 AM in response to Louismac90

Louismac90 wrote:
I got mine about 2 weeks after launch due to back orders my iPhone 11 Pro Max is down to 98% already. My iPhone XS Max didn’t drop at all for about 7months I believe the issue is the fast charger it’s killing the battery health a lot faster.


I wouldn't count on atypical behavior being repeatable. 98% if you got it soon after launch and actually use it on battery power? That's well within expectations.

Dec 15, 2019 11:01 AM in response to apurvbansal

don't worry about what the numbers say

if it's not at 80 and below nothing will be done unless you spend the cash


I've had battery drop very fast first few months, even to 82% before - lasted for years until hit really died

I've had battery stay at 98% the whole life from new and die a few years later at 98% while apple was telling me my battery was fine.


If you get the hours you expect - don't worry about what that says

Dec 15, 2019 11:38 AM in response to Mac_slide

Mac_slide wrote:
don't worry about what the numbers say
if it's not at 80 and below nothing will be done unless you spend the cash

I've had battery drop very fast first few months, even to 82% before - lasted for years until hit really died
I've had battery stay at 98% the whole life from new and die a few years later at 98% while apple was telling me my battery was fine.

If you get the hours you expect - don't worry about what that says


Apple has made it known what their battery design goals are. I've had some devices that I got that were under 100% but I knew there wasn't much I could do about it. I've also had the battery that wouldn't die no matter what I threw at it.


Yet many still persist that because "I saw this before" or "my brother's did better" that a steady decline in line with Apple's published specifications (80% after 500 cycles) is somehow wrong or they've been cheated - just because they didn't see that better than average performance.


Honestly we're kind of spoiled these days. I remember the days when a lithium rechargeable battery was expected to last 200-300 cycles before a decline to 80%. We're at a rated 500 to 1000 cycles for all Apple devices now. I suppose they could probably increase it by "overprovisioning" the battery capacity where less of its charge range is used. That's likely how larger Apple device batteries are rated for 1000 cycles.

Dec 19, 2019 3:12 PM in response to Papasmurf97

Papasmurf97 wrote:
Apple needs to explain fast or replace the phones with a new phone. We all paid over $1000 this is not looking good for Apple.....


For what? With few exceptions the complaints here seem to be about battery capacity loss that is in line with Apple's specifications. On top of that the solution for battery issues is typically just a new battery, which Apple charges $79 for in the US for the iPhone X/11 models. How is a complete phone a justifiable request?


All rechargeable batteries lose capacity and can do so at varying rates for all sorts of reasons that can and can't easily be explained. For everyone who had a battery that lasted considerably longer than expectations there are many other others that had "normal" capacity loss. I wouldn't look at atypical performance to reflect what

Dec 20, 2019 9:17 AM in response to Profaniter13

Mine has been dropped down to 98% in just 1.5 month of use by only using an average screen time on of 3-4 hrs. I charge once everyday and use 70% battery daily before next charge. Is it something i should be worried on? Please advise. Also facing drain of battery while using my phone continuously like while checking emails and social media as well.

Dec 21, 2019 4:35 AM in response to Profaniter13

My issue is a little bit different. I bought my new iPhone 7 and after that an iPhone XS. Both phones maintained 100% battery capacity for 3 -4 months. However, after that they both dropped very fast. So how can the battery capacity drop 1% from 100-99 in 4 months and then drop another 1 or 2% just days or a week later? Makes no sense.

Dec 21, 2019 8:08 AM in response to rahulnarwani

rahulnarwani wrote:
I purchased my I phone 11 2 months back and now I’m at 97% I went to the Apple store and they said it was pretty normal. But I feel it’s not Somebody please help


It’s normal. Maybe not typical, but within a reasonable range of performance. Batteries have manufacturing variations and some might have a little bit less capacity.


For Apple, the magic number is 80%. It’s like a tire warranty. Unless it’s down to the wear bars, the warranty terms don’t apply. In this case Apple won’t consider a replacement unless it’s under 80%.

Dec 21, 2019 11:44 AM in response to Mac_slide

Mac_slide wrote:
I use what apple gave me the fast charger and it has so far from day one not changed off 100%


We're seeing normal variations, including some that (when interpolated into midway points) don't seem all that far off from Apple's specified battery performance of 80% after 500 cycles. I certainly don't sense that there's anything more than normal variations, with a few exceptions. Many of the complaints I see posted in this topic (including posts asking for a new device) on their face seem to be complaints that they're not vastly exceeding the performance that others have seen.


As for fast charging, that's been going on to some degree for a while. While iPhones only came with a 5W "cube" for years, many were using higher power adapters or via Macs (I believe up to 2100 mA for USB-A and now 2400 mA for USB-C) for years and not noticing any accelerated decline. When going over 80% and then approaching full charge, the power management system always reduces the charging current. This is absolutely needed to obtain as full a charge as possible and to prevent the battery from overheating.

Dec 23, 2019 3:54 PM in response to szucsdani97

If your battery is at 75% on your iPhone 6 it needs to be replaced. Try this. Throughout the day check your battery health, right when you wake up, when you leave for work when you get to work, after resetting it, etc. I think you will find it will fluctuate. And the health definitely does not drop in a linear fashion. You have until October 10, 2020 to use your warranty, if your battery is down to 80% or lower by then get it replaced under your warranty. Otherwise stop obsessing about it.

Dec 26, 2019 5:08 AM in response to Profaniter13

Got my 11 pro on launch day. After 3 months of using it battery health is at 96%. This drain is abnormally fast compared to my 7 plus that lost 12% over almost 2 years of use and my iPhone X that dropped 2% after 8-9 months of use. I noticed my 11 pro was on 100% until I updated to 13.3 that’s when it started dropping. Hopefully this issue is addressed by Apple, I don’t think it’s any kind of glitch or inaccuracy, I think these phones have defective batteries. Lots of people have talked about it online and I haven’t seen any issues with people who have the regular 11

Dec 26, 2019 7:25 AM in response to nessnaj

Call Apple support and ask them to do a remote diagnostic on your phone. This will tell you your battery charge cycle count. My battery charge cycle count was 171 and that resulted in a 98% battery capacity in about a 3-4 month period. After you get your battery charge cycle count, then you will know if your battery has a problem or not. If you have a Mac, you can download coconut battery and get the same info from that if you ae lazy to call Apple support.

Battery Health Capacity Dropped

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.