Can't login into Music on Mac OS Catalina

You have old software modifications running on your mac, and they are not fully compatible with Catalina.

Notice the error: FUSE.Error.GenericDataError

This has to do with software for supporting other drive formats. It probably goes back a long way.

Please run Etrecheck and post its report here so we can identify this and possibly other software issues.

Use the "additional text" button:

and paste the report into the text box.

If someone here still can't login: Try again today. They applied a server side fix and it worked for me now.

Try to create a new ADMIN on yours Mac and try.....it work for me om MacBook ...Thanks..

Hi D.Tsurkov,

Welcome to Apple Support Communities. I understand that you're having trouble signing in to the Music app on your Mac and you're occasionally seeing an error when connecting to the iTunes Store. I can see why you'd reach out about this; I'd like to help. I'd recommend starting with the steps in the following resource: If you can't connect to the App Store, iTunes Store, or Apple Books

If the behavior continues, can you let me know if you're able to sign in to the Apple TV app?

Best Regards.

Please try to call Apple Care. They transferred me to the second level support agents. After a lot of trial and error without any success we recorded some screen videos and a lot of logs. Afterwards they sent to their engineers and they will get back to me with a fix next week.

If there are many callers with the same issue it will probably be treated more important.

Hi,

having exactly the same issue described above. Did a clean install after many issues with Catalina and since I can not login to Music or TV App. On iPhone and Apple TV no issues. Also know a friend who did a clean sntall of Catalina on his iMac and he experiences the same issue as well. There is definitely something wrong.

Hi!

I have the same problems (I can not login to Music or TV App on clean install Catalina 10.15.1)

I am having this same issue too. I did a clean install (Catalina 10.15.1) and now I can't login into Podcasts, Music and TV. I hope that Apple fix this bug ASAP.

I am also having the same issue with a clean install of Catalina 10.15.1 (19B88). I can't login into Podcasts, Music and TV. Please fix it soon, can't access my Music right now!

I all of a sudden have the same issue as well but then only for Apple Music! Apple TV+ and Books (as well as all the other cloud services work ok)

It worked for me. Thank you a lot!

Great and works for me, too.

On the new user I did have connect to iCloud ,,,after I look on System....and the firewall was on...

On my original account I have connect to iCloud and firewall was off.

It must come a update for the problem .

Thanks