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Unable to open saved pdf documents after install of Catalina 10.15.1 install. I am able to view the thumbnail image.

I am unable to open saved pdf documents following Catalina 10.15.1 install; the message "The file xxxxxx.pdf couldn't be opened" is displayed. I am able to view the thumbnail of the document. I am at a loss as to the next steps in resolving this issue. Any ideas?


iMac 27", macOS 10.15

Posted on Nov 4, 2019 1:52 PM

Reply
11 replies

Nov 8, 2019 4:49 PM in response to dalago

Hey there dalago,


Thanks for reaching out to Apple Support Communities. I understand you’re having issues opening PDF documents after updating to macOS Catalina. I’ll be happy to help.


Check the permissions of the file that you can’t open and make sure you have permission to Read & Write. This link has more info:


If you don’t have permission to open a file or folder on Mac


If that doesn’t help, see if this occurs in safe boot or a new user account to isolate and possibly resolve this issue:


Use safe mode to isolate issues with your Mac

How to test an issue in another user account on your Mac


Also, where did you get this PDF from? If you download a PDF from a different site, can you open it? You can download this PDF from Apple’s website and see if it work for you:


iPod touch User Guide for iOS 8.4 - PDF


Let me know if any of these steps help.

Nov 20, 2019 3:39 AM in response to powergenuk

For example I take screenshot (saved to Desktop) - new screenshot xxxx.jpg is placed on desktop. but now when I double click at it to see it I've got ""The file xxxxxx.jpg couldn't be opened". When I try to drag it to thrash nothing happens - no error but file is not deleted. I can open terminal and rm ~/Desktop/xxxx.jpg. it works. I restart laptop. All is back to normal but only for few hours.

Nov 20, 2019 5:11 AM in response to raina_b22

and if it helps... I looked at console and these are two error messages captured when trying to QuickLook at png file on the desktop:


error 13:07:50.108963+0000 diagnostics_agent Invalid receipt [0 bytes] -- [<private>]

error 13:07:50.108963+0000 diagnostics_agent Invalid receipt [0 bytes] -- [<private>]error 13:07:53.305099+0000 runningboardd RBSStateCapture remove item called for untracked item 466-221-1553 (target:daemon<com.apple.quicklook.ui.helper(501)>)

Unable to open saved pdf documents after install of Catalina 10.15.1 install. I am able to view the thumbnail image.

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