AirPods Pros making crackling static noises

Go to the Apple store right away! Get a replacement. These AirPods pros needs to be recalled! I've had left, then right replaced. Then when they went bad, got a brand new pair sent by Apple. What's upsetting is that they didn't ask my my defective pair. Apple is aware of this problem and should be recalling all AirPods pros.

I finally caved and called Apple support this past Thursday and my replacements are coming tomorrow. There’s no fix for this crackling/staticky issue. It’s not a software or firmware issue. The usual troubleshooting steps don’t work. It’s a flawed hardware issue and Apple needs to step up and admit they screwed up with these things. They need to recall them and pull them from stores. People shouldn’t have to be going through multiple replacements with the same issues.

I have had the same issue. Apple support suggested I wait for a new SW update - did so, two times (two SW versions) and the problem did not just refuse to go away, other issues appeared. That was the moment I took them in for a warranty repair and they swapped them for me for brand new ones. Try pushing them to do so with yours, too, since it clearly is a HW related problem and they better start handling their shi*...

This is a hardware issue. I had to get it replaced under warranty. Call 1-800-My-Apple. You will have to provide a credit card for a $99 security deposit. Had it within 24 hours in the states.

Hello,

I see there are some issues with AirPods Pro making crackling or static like noises and in some cases it occurs when using Active Noise Cancellation and Transparency mode. I know it's important for AirPods Pro to work as expected; I'd like to help. Below are some resources that may help to troubleshoot this behavior:

• If your AirPods Pro make crackling or static sounds
• If Active Noise Cancellation isn't working as expected on your AirPods Pro

These resources provide additional information about AirPods Pro that may be helpful as well:

• Wearing your AirPods, EarPods, and Beats devices
• How to clean your AirPods and EarPods
• AirPods Pro Active Noise Cancellation and Transparency mode

Take Care.

Luckily I had AppleCare. Apple is sending me a new left EarPod. They put a hold on my credit card until I return the faulty one.

I did my communication with Apple through chat. They made me run all kinds of tests on them first. Locate the serial number on the inside top of the lid. It is TINY print. You can also get the serial number from your iPhone. Settings, General, About, AirPods.

They will have you unpair and re-pair and test on both transparency and noise cancellation modes.

Good luck.

In my experience, yes, Apple exchanged it, only putting a $99 hold on a credit card which will be removed once they’ve received my defective one back in the mail. They’ll ask for the serial # of your AirPods (which can be found under the lid). Also on the call, I explained to them all the things I had already tried (so they wouldn’t have me repeat those steps over the phone to no avail). Like others have suggested, I think Apple is aware of this problem, and thankfully, they take care of it quickly.

I just simply called Apple and they immediately sent a replacement which works fine. It’s clearly a known issue. I got the replacement within a day by fedex, and it came with a return label and pack to send back the faulty unit. I suspect future updates to the hardware will correct unless it’s a firmware issue.

I have the same issue in the right ear only in my AirPod Pro’s. Bought them back in Sept/Oct of 19 and just started crackling/ popping in the right ear only 2-3 weeks ago.

It happens when paired to iPhone, work Dell Laptop, Peloton Bike, transparency mode, noise cancelling, or off. Makes the noise when just in my ear from moving around, chewing, or from the slight bounce walking.

Tried unpairing, pairing, reset, etc. No change.

Did a chat with apple support today and they are sending a replacement right AirPod.

I had this problem when connected to my iPhone 11 Pro Max, but always only in the same part of my apartment. I assumed it was an issue with so much metal interfering with the connection. Before trying a forget, reset and repair sequence I connected them to my iPad Pro 2020 and voila... problem gone. Ive since done the reset sequence which only ever worked temporarily for my powerbeats pro, but I’m just gonna keep them connected to my ipad while in that area of my home. For those of you still suffering from this problem, forget the airpods connection, reset the airpods to factory default, then do a network reset on your iphone and all other mobile devices using the same icloud account. Ive had the problem occur with airpods 1, Powerbeats pro, and now airpods pro, and this method always fixes it at least until an ios or firmware update. Hope this helps

I called Apple, ask for replacements, and they arrived today. So far so good and I am really enjoying them again now. When they work they really work well.

So, ring Apple support, tell them about your problem and you should get a replacement.

I will post again if they fail again!

Replacement is the only way. I am in Thailand, mail in replacement is not available. But apple customer care show me the authorized repair center in Bangkok and I had to walk-in and finally got replaced. Although it took sometime, but now it works like new.

Keep pushing Apple, after two replacements, Apple finally sent me a brand new set. What's upsetting is that they didn't ask me to send back the defective AirPods. It sort say to me that Apple knows about the issue and don't need anymore retuned items to confirm anything. I'm still skeptical that my new pairs will last. However I've also talked couple of friends who own AirPods Pro without any problems "yet," thus maybe there is a batch of lemons out there that need to be replaced. I think Apple should recall these AirPods, but is avoiding it. More people need to know that they can get help(replacements to start with) if they notice any ides with their AirPods pros.

If you don't mind the small hassle, support is quick to replace. Just had set #5 (went back and counted) sent out...they also sent a new case this time. Basically got on with chat support, quickly stopped them before they sent question. Sent them a few of the old case #'s and told him I could answer questions, but had gone through everything in terms of resetting devices, resynching, and basically wanted to figure out how to get a replacement set sent out again ASAP. Had replacements by noon next day.

Apple replaced my left earbud that was crackling when I moved. There is nothing you can do to fix it, it must be replaced.