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AirPods Pros making crackling static noises

I recently received my new AirPod Pro ear buds. First off let me say the noise cancellation is a transforming. That aside, the old problem of making a popping sound followed by a buzz seems to still plague these ear phones.


For reference, I left them in the charging case plugged in overnight. I had them in for about 2 hours at work and then they started I started noticing a faint popping/clicking noise that starts in the right then the left and is a single pop in each ear.  If they are in transparency mode, it pops then has a 1.5-2 second buzzing sound.  If it is in noise cancellation mode it merely pops.  It will do this in one ear, then repeat about 5-10 seconds later on the other ear.


I tried alternating between transparency mode and noise cancellation mode.  I tried playing music and pausing music. I placed them back into the case and took them out again.  I contacted Apple Support in order to work through this and am attempting to figure out what's going on.


I was able to get it to momentarily stop by placing them back in the charging case for about 30 seconds to a minute and then back into my ears. Has anyone seen this on the past models, or with the current ones, and know why it happens?



[Re-Titled by Moderator]

Posted on Nov 5, 2019 12:08 PM

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Posted on Nov 26, 2019 9:44 PM

I have the same thicking/crackling sound, only in the right ear AirPod Pro. The problem occurs in transparency mode, in noice cancellation mode, but not when both modes are turned off. So, seems to be a sortware issue? I tried all the suggested steps above, but none seem to work. Apple, please help me. These things are too expensive to have bugs.

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309 replies

May 22, 2020 10:36 AM in response to bubotroobo

I have the exact same issue. It started this week.


Whenever I call or listen to music, I start hearing the weird sound on the right airpod only. It gets worst when I touch it, every single time my finger touches the external part of the airpord, there is this interference like sound.

I called apple, we did the troubleshooting steps including resetting and disconnecting from the phone/device but it happens no matter where they are connected. The same issue occurs if I use an iPhone, Macbook, iPad or even an android device.


For me it's a hardware related issue but they are asking me to take the airpods to an apple store. In Mexico we are in phase 3 of the pandemic and most stores, like the apple ones are closed! I do have an apple care and I'm deeply disappointed because I'm not getting a solution.

May 28, 2020 3:54 AM in response to DocOct

I recently bought my Airpod Pro and after a month started experiencing this really annoying buzzing sound from the right year. Many sources say I should go the apple store, but I'm in Kazakhstan right now and not able to even visit the apple store and can' even travel because of this Covid stuff. @AppleSupport pls help. Is it possible to ship a new right airpod to Kazakhstan?

May 29, 2020 5:14 AM in response to DocOct

I experienced a similar issue with my AirPod Pros. Absolutely terrific product until started experiencing bad noise and static in right Air Pod when either noise control or transparency mode was on. This happened after owning them for about four months. Noticed it for the first time when running with them. It the. became noisy even without those modes on. Contacted Apple and they have replaced the right AirPod. I had to return the faulty right AirPod (if I did not return the AirPod within 10 days I would be charged for the replacement). This sounds like somewhat of a systemic issue with the AirPod Pros so hope it doesn’t happen again!

Jun 3, 2020 1:49 AM in response to DocOct

I’ve replaced both AirPods Pro ear pieces that failed within a month of each other (after 6-7 months use).

The problem I had appears to be a mechanical issue with the AirPods which manifests as a buzzing sound at specific harmonic frequencies via external sounds sources e.g. one only buzzed with external sound at 135hz. I.e. this happened in all modes and with no music being played at the time.

It appears that this issue could be common as one of my son’s ear pieces of his AirPods Pro has started doing exactly the same.

Jun 3, 2020 3:02 AM in response to Quarksome

After I got both sides replaced. The replacements started to fail. After contacting Apple about this, instead of replacing them again they sent me brand new ones. We'll see how long these last before the same problems appear. What's most concerning is that they didn't ask me to return the defective ones. Which makes me think they are completely aware of the problems but don't want to recall them.

Jun 3, 2020 10:10 AM in response to DocOct

I have this exact same problem. I bought my airpods pro fresh out of the box from the apple store in Feb 2020 and the problem didnt start until the last few days. it only happens on noise canceling and transparency. This seems software related. I performed the reset and unpairing and then subsequent repairing and the problem persists.



PLEASE someone fix this! I paid a lot of money for these!

Jun 8, 2020 2:06 PM in response to DocOct

After 3 months, my right airpod pro also started buzzing. Mainly when I was talking but also with music when there was base.


Apple replaced my right airpod pro and then after 2 weeks use, the right one started buzzing again.


In reading this and other threads, seems to be a consistent issue with right airpod pros so assume a design issue. Not great given the premium pricing. I'm inclined to just get a refund and switch if this is likely to be an ongoing design issue.

Jun 15, 2020 10:54 AM in response to DocOct

This is just a short "me too", my right AirPod Pro started doing some "crackling" sound a couple of days ago on video conference video, and today as well. I found this thread and claned it very throughly. It seems to be fine so far by listening music for around half an hour, I'll see if the workaround is permanent, hoping for the best!

Jun 17, 2020 12:19 AM in response to Imoq

For the failure mode I was experiencing, the buzzing was definitely caused by external noise, I.e. not the music being played through them. I was able to reproduce the buzzing at specific musical notes from a trombone, though each AirPod vibrated at different notes/frequency. (And just to confirm my son ended up sending both his AirPods back for replacement due to exactly the same problem). From this I’d conclude there is a design/manufacturing issue??

Jun 18, 2020 6:42 AM in response to Loshkai30

I've had mine replaced four times now.


bought them in november, since them it happens every 2 months.


3 substitutions for the right side, one for the left side.


I'm seriously upset by this now, because here in Brazil I have to take it to a 'apple authorized service center', where it usually sits for two weeks until the new replacement side arrives.


So I basically keep mine for 6 weeks, then it stays 2 weeks at maintenance.


Can you imagine how upset I am?

Jun 18, 2020 10:17 AM in response to DocOct

Has anyone found a fix for this yet? I got my Airpod Pros back in January and they were fine until early May when the latest firmware update came out, then that crackling sound started happening in my right Airpod. It only happens in NC and transparency modes. I've tried resetting them, forgetting this device, etc, and nothing works so far. Apple really sh*t the bed with these things, they don't stay secure in my ears either. Hands down the worst Apple product I've ever bought. I won't recommend them to anyone. I should be asking for my $$ back.

AirPods Pros making crackling static noises

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